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Announcements

Notice on i-Get In Touch self-servicing wef Sept 1

Dear Customer,

For your convenience and safety, and to support the sustainability of the environment,  these services will be fully online on our self-service portal i-Get In Touch from September 1, 2021:

  • Change Contribution Method / Frequency
  • Update Account Number/ Profile

To learn more, please visit here or contact your servicing takaful agent.

New Fund Objective for Investment-Linked Fund - Dana i-Mekar

Dear Valued Customers,

We are pleased to announce that effective from 1st September 2021, the fund objective for Investment-Linked Fund – Dana i-Mekar is revised as follows:

Current Fund Objective New Fund Objective
(effective 1 September 2021)
A fund where investments are in Shariah-compliant equities (ranging from 80% to 100%), which may be volatile in the short term, as well as Islamic deposits. This fund seeks to achieve medium to long-term capital appreciation. Although the fund invests mainly in Malaysia, it may partially invest in Singapore (up to 25%) and Hong Kong (up to 25%), if and when necessary, to enhance the fund’s returns. Dana i-Mekar only invests in Shariah-compliant securities. A fund where investments are in Shariah-compliant equities (ranging from 80% to 100%), which may be volatile in the short term, as well as Islamic deposits. This fund seeks to achieve medium to long-term capital appreciation. Although the fund invests mainly in Malaysia, it may partially invest in Singapore (up to 25%) and Greater China (Mainland China, Hong Kong, Macau and Taiwan) (up to 25%), if and when necessary, to enhance the fund’s returns. Dana i-Mekar only invests in Shariah-compliant securities.

This change aims to allow the fund to participate in stocks that provide a better representation of the China economy as well as to provide more opportunities for the fund to boost performance for certificate holders.

Please be assured that the updates WILL NOT AFFECT any of your customer’s existing Takaful benefits as well as it will not incur any additional Contribution and other charges.

For more details, please click here for FAQ and here for the latest Fund Fact Sheet of Dana i-Mekar.

Should you require further clarification, please contact our Customer Service Officer at 1 300 13 8338 or email us at i-greatcare@greateasterntakaful.com

Thank you.

Branch offices on reduced hours (8.30am to 2pm, June 3 to June 28, 2021)

  • Jalan Ampang (head office)
  • Alor Setar
  • Batu Pahat
  • Bintulu
  • Ipoh
  • Johor Bahru
  • Jalan Tiara 2A (Klang)
  • Jalan Md Lazim Saim (Klang)
  • Kota Bharu
  • Kota Kinabalu
  • Kuala Terengganu
  • Kuantan
  • Kuching
  • Lahad Datu
  • Melaka
  • Miri
  • Penang
  • Sandakan
  • Sibu
  • Taiping
  • Tawau

Documents available on i-Get in Touch from 1 April 2021

Dear Valued Customers,

GETB continues to protect the environment!

From 1 April 2021, these letters and/or notifications will be available on our self-service portal i-Get in Touch:

  •      Letter on contribution payment method & frequency alteration
  •      Letter on partial withdrawal
  •      Letter on change of nominee, address, personal details, contribution due notice
  •      Short Payment Notice
  •      ILP Surrender Statement, etc.

Please refer to our tutorials here or call 1 300 13 8338 for assistance.

e-Statements for 2020

Dear Valued Customer,

We are pleased to inform that the following statements are available in the customer portal, i-Get In Touch:

  1. Family Takaful Contribution Statement (FTCS)
    Certificate owner’s contributions paid statement which can be used to claim for tax relief

  2. Investment-Link (IL) / PIA Annual Statement
    A statement sent to Certificate owner on the value of his / her certificate on a yearly basis

  3. ILP Annual Sustainability Notice
    A statement that give information on factors that may reduce the fund value of the certificates

The e-statements are in Portable Document File (PDF) format and you can access up to the last 5 years’ statements. The e-statements are applicable to certificate issued under Agency, Bancatakaful and Group Takaful.

There will be no more hard copy of statements sent to you.

If you are a new user, please click here for registration. You may login if you are an existing user.

You may learn more about how i-Get in Touch can simplify your financial protection management and refer to the tutorials available here.

Should you require further clarification, please contact our Customer Service Officer at 1 300 13 8338 or email us at i-greatcare@greateasterntakaful.com

Thank you.

Register & Migrate to e-Payment and Win Up to RM5,000 e-Voucher

Dear Valued Customers,

i-Get In Touch NOW offers accelerated e-Payment services.

What does this mean to YOU?

  1. Stay safe and use the services 24/7, anytime, anywhere
  2. You are authenticated via secured login – ONLY YOU can do any updates to your certificate
  3. Access information and view transaction status at your fingertips
  4. Receive payout promptly into your bank account
  5. Simpler and hassle-free process

Thank you for supporting and using the facilities in i-Get In Touch to ease your financial protection management.

From 15 February to 14 April 2021, stand a chance to win Touch ‘n Go e-voucher up to RM5,000 when you register and perform one e –payment transaction. Read the terms & conditions for the Register i-Get In Touch & Migrate to e-Payment here.

You may learn more about how i-Get In Touch can simplify your financial protection management and refer to the tutorials available here https://www.greateasterntakaful.com/en/get-help/i-get-in-touch.html

Update: Campaign ended on 12 March 2021, 2:16pm.

New Infographic on the Takaful Operational Model

Dear Valued Customers,

Great News! We have developed a new Infographic on Takaful Operational Model to give you better understanding on how the Takaful business really works. We have prepared this document in both languages, English and Malay for your ease of reference.

To make things clearer and more consistent, we have updated our existing Takaful Operational Model in relation to the deduction of the Upfront Charge (Wakalah Fees) as at Nov 2020. The Upfront Charge applicable (if any) will be deducted from respective Participants Funds. Participants Funds shall refer to the Participant’s Individual Account (PIA), or Participant’s Unit Account (PUA), whichever applicable. In the event where there is no existence of the accounts mentioned above, the Upfront Charge will be deducted from Tabarru’ Fund.

Please be assured that the updates WILL NOT AFFECT any of your existing Takaful benefits as well as it will not incur any additional Contribution, Tabarru’ rate, fees and charges.

For more details, please click here.

For further assistance, please call 1 300 13 8338 or email i-greatcare@greateasterntakaful.com.

Thank you.

New e-Documents Available In i-Get In Touch

Dear Valued Customers,

We are pleased to announce that we will no longer be sending hard copy of the following documents and letters to you. This is in line with our effort to go green and to further enhance the facilities offered in the i-Get in Touch portal.

  • Pre-Lapse & Lapse Letter
  • Surrender Letter
  • Certificate Reinstatement
  • Unsuccessful Contribution Deduction Notifications on GIRO/DDA/Credit Card

You may click here for steps to retrieve the e-documents or letters via i-Get In Touch.

For further assistance, please call 1 300 13 8338 or email i-greatcare@greateasterntakaful.com .

Thank you.

Change of Deduction Schedule For GIRO And DDA Payment Method 

Dear Valued Customers,

In order to ensure the timely collection of your contribution and keep your coverage in place, with effective from 16 November 2020, the schedule of auto billing for GIRO (Auto Debit) and Direct Debit Authorization (DDA) payment method will be revised base on the due date of your certificate. The details of the revision of auto deduction of contribution from customers’ bank account are shown below:

Old Practice

New Practice

Before 16 November 2020

With effective from 16 November 2020

Certificate Due Date

Deduction Date

Certificate Due Date

Deduction Date

1st of the month –End of the month

1st deduction attempt = 28 of the month

 

2nd deduction attempt = 9 of the following month (if 1st attempt is unsuccessful)

 

1st of the month – 15 of the month

1st deduction attempt = 9 of the month

 

2nd deduction attempt = 28 of the month (if 1st attempt is unsuccessful)

16 of the month – End of the month

1st deduction attempt = 28 of the month

 

2nd deduction attempt = 9 of the following month (if 1st attempt is unsuccessful)

*For DDA & BSN GIRO– the deduction will take place on the following working days if 9th and 28th fall on Public Holiday or weekends.

If you suspect any unauthorised contribution deduction has been made to your account, or other irregularities concerning your contribution deductions, you should notify your bank and Great Eastern Takaful Berhad immediately.

For further assistance, please call 1 300-1383 38 or email i-greatcare@greateasterntakaful.com.

Introducing GET-REV

Dear Valued Customers,

We are pleased to inform you that a new Group Takaful scheme, GET-REV, will be launched on 1 Nov 2020 as part of our continuous efforts in providing our customers with added innovative features with the best and affordable coverage possible:-

  •    Comprehensive & Flexible Coverage:
    • Death
    • Total & Permanent Disability
    • 45 Critical Illnesses
    • Personal Accident
    • Hospitalisation & Compassionate Benefits

GET-REV will supersede the current products namely Group Multiple Takaful Scheme (GMBTS) effective 1 October 2020 and Group Protection Takaful (GPT) upon expiry.  Please rest assured that the existing GMBTS customers may continue to enjoy their existing GMBTS coverage, and the GPT customers will be offered with GET-REV upon certificate renewal.

At Great Eastern Takaful Berhad, we aim to provide the best protection for your most valuable asset in the organisation which is your Employees and/or their family members.

For more information, please reach out to your Business Managers or Corporate Agents or email us at i-greatcare@greateasterntakaful.com

Thank you for your continuous support.

i-Get In Touch Login with Great ID

Dear Valued Customer,

We are pleased to announce that effective 8 August 2020, Great Eastern Takaful Berhad (GETB) is introducing Great ID, a new single sign-in identity for our Customers.

With Great ID, you will adopt and use it to manage all your logins to access digital services and applications for both Great Eastern Takaful certificates and Great Eastern policies (if applicable).

All you need is to have a valid e-mail address to create your respective Great ID, which will replace your existing login ID for the current i-Get In Touch portal.

Click here to view steps to create Great ID for both existing and new users of i-Get In Touch.

You may also check out Great ID Frequently Asked Questions here.

For more info about i-Get In Touch, please click here.

Thank you.

Tax Relief 2019

Dear Valued Customers,

In line with the recent announcement by the Inland Revenue Board of Malaysia on separation of tax relief, we are delighted to announce that the tax relief 2019 for Family Takaful and Employees Provident Fund (EPF) contribution has been revised from RM6,000 to RM7,000.

For individuals outside the pensionable public servant category, tax relief for Family Takaful is restricted to RM3,000 while contribution to the EPF or approved scheme is entitled to a restricted tax relief of RM4,000. Meanwhile, individuals in the pensionable public servant category are entitled to a restricted RM7,000 tax relief for the Family Takaful contributions.

We hope that the new initiative by the Inland Revenue Board of Malaysia is beneficial to you and would encourage you to always get protected.

Don’t forget to download your Family Takaful Contribution Statement for the year 2019 here.

Note: Tax benefits are subject to the Malaysian Income Tax Act 1967 and final decision of the Inland Revenue Board of Malaysia.

Preventive Steps at Great Eastern Takaful In Response to the Coronavirus Situation (2019-nCOV)

Dear Customer,

The recent update received from the Ministry of Health on 12th February 2020 has stated that the Coronavirus situation, now termed as 2019-nCoV in Malaysia is being continuously monitored. Our customers & colleagues are our top priority. The Customer Careline services operate as usual at 1300 13 8338 (the Interactive Voice Response System is ready to assist anytime).  You can reach us through our general line +603 4259 8338 (8.30am-5.15pm weekdays), or you can email us on i-greatcare@greateasterntakaful.com.

We have taken initiatives to ensure regular sanitisation of common areas of the offices as well as the furniture. Protective face masks and hand sanitizers have been distributed to all departments for necessary use. To contain the risk of infection and virus spread, we have also put in place temperature screening for all visitors at our customer service centres & every entry point of offices. Visitors will be asked to fill in relevant health declarations to facilitate contact tracing procedures in case information is later required. We seek your full cooperation with our staff, and thank you for your patience and understanding.

With the interest of public health in mind, we strongly advise you to refrain from visiting our centres should you be unwell, or if you have travelled to/from affected regions, have relatives/friends serving LOA/quarantines. If you have flu symptoms or register a fever, you are highly encouraged to seek immediate medical attention.

Please call/email us for further assistance.

Thank you for your support. We will continue to provide updates regarding the health situation provided by the government.

SHAHRUL AZLAN SHAHRIMAN

Chief Executive Officer

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