To align with financial reliefs from the Government during the COVID-19 outbreak, the Company will allow Takaful certificate owners who are financially affected by COVID-19 or the Movement Control Order (“MCO”) to defer their regular contribution payments for 3 months without affecting the certificate coverage.
For more information, kindly refer to the Frequently Asked Questions below.
|1||What is this Deferment of Contribution Payment Programme (“Program”) for COVID-19 Outbreak?
It is a Programme for eligible certificate owners who can apply to defer the regular contribution payment for 3 months.
Certificate owners can delay their contribution payment for 3 consecutive months if his or her application for this Programme is approved by the Company.
|2||What will happen to the certificate if it is under this Programme for 3 consecutive months?
Company shall continue to provide the protection coverage under the certificate. In other words, should there be a claim during these 3 months, the claim will be processed in accordance to the existing certificate coverage, subject to its terms and conditions.
If the claim is admissible, the Company reserves the right to deduct the outstanding contribution from the claim payout or collect the outstanding contribution prior to claim payout.
|3||When is the effective date for this Programme?||From 1 April 2020 to 31 December 2020 (both dates inclusive). Application to defer contribution payment must be received by the Company within this period.
|4||Who can be eligible to apply for this Programme?||
(i) This is not an automatic qualified Programme. The certificate owner has to apply and it is subject to Company’s approval.
(ii) The eligibility criteria are as follows:
(a) Certificate owners who are affected by COVID-19 outbreak1.
(b) This applies to all certificates where the contribution is due on 18 March 2020 to 31 December 2020 (both dates inclusive).
(c) The contribution must be paid up to the current due date as of 18 March 2020.
(d) Regular contribution payment certificates.
|5||Does the certificate owner need to pay back the 3 months contribution after the Programme ends?
Yes, the certificate owner has to pay back the 3 months deferred contribution once the Programme ends to avoid the certificate being lapsed.
Please be reminded that this is not a waiver of contribution programme. As such certificate owners have to ensure the sustainability of their certificate(s) for continuous coverage.
|6||How can certificate owner pay back the 3-month deferred contribution?||
Certificate owner can choose the following method to pay back:
(i) JomPAY or internet banking
|7||If the certificate is with regular contribution payment deduction via credit card/debit card/GIRO or standing instruction, what should the certificate owner do?
(i) For current payment method which is via credit/debit card, GIRO/Direct Debit Authorisation, the Company will stop the deduction once the application is approved.
(ii) For current payment method which is via Biro Perkhidmatan Angkasa (BPA), Standing Instruction, JomPAY or internet banking payment with recurrent payment mode set, certificate owners need to change the recurring option to stop the auto deduction for 3 months once the application is approved.
|8||With reference to Question No. 7 above, what will happen after the Programme is over?
With reference to Answer No. 7:
(i) The Company will resume the contribution deduction once the 3 months have ended. Please refer to Question 5 for payback payment details.
(ii) The certificate owners have to inform the respective bank and set-up the recurring option to resume the deduction and continuation of the coverage.
|9||How long is the approval of the application?||It will take about 10 working days from the date of receiving the complete form and documents during this MCO period, and 5 working days after the MCO period. Certificate owners will receive a notification on their application status via email.
|10||If approved, what certificate owner needs to do and when will the Programme commence?
The certificate owners will receive a Letter of Acceptance(“LOA”) from their email. Certificate owners are required to read and understand the offer, terms and conditions as stated in the LOA, then sign and email back the LOA via return email within 14 days from the date of the letter before the deferment of contribution can commence.
The Programme will commence from the contribution next due date for 3 months.
|11||Can the certificate owner apply for this Programme more than once?
||No, this Programme is only available once for each certificate.|
|12||Can interest be charged by the Company on contribution deferred during the 3-month deferment period?||No. As a Takaful Operator, the Company do not charge interest on the contribution deferred during this 3-month deferment period.|
|13||Can the Company impose any charges for the 3-month deferment of contribution, or for alterations made to the certificate(s) by the affected certificate owners?||No, the Company will waive all fees and charges for the contribution deferment option and alterations made by the affected certificate owners during the period from 1 April 2020 to 31 December 2020. The Company will not impose any penalties due to late payment as a result of the Movement Control Order.|
|14||Will Tabarru’ Charge, Wakalah Fee and any other certificate charges, if applicable, be deducted during the contribution deferment period?||
No, there will be no such charges and fees deducted during the contribution deferment period.
|15||What is the application process?
(i) Download the Deferment Contribution Application Form (hereinafter referred to as ‘Form’) from Corporate Web site or IGP (for agents).
(ii) Complete and submit the Form with supporting documents through email to DefermentContribution@greateasterntakaful.com
(i) All the communications will be through DefermentContribution@greateasterntakaful.com
(ii) The servicing agent can assist the customer to submit the Form and supporting documents through ICM in i-Great Partner only. Please indicate “DCPP” clearly in the column of “Ref Number”, and “Deferment of Contribution Payment” as the subject of the email.
(iii) Mobile number and email address of the certificate owners are mandatory when completing the Form.
|16||What are the documents required?||
(ii) A report or letter certified by a Doctor at any of the Ministry of Health Malaysia designated hospitals confirming COVID-19 infection of the certificate owner, or,
|17||Can the certificate owner submit the Application Form in June 2020 (example) for deferment of contribution with due date on 18 March 2020 or 1 September 2020?
As mentioned above, the deferment contribution will apply to the next contribution due date upon application approval and acceptance by the certificate owner.
|18||Is there any reminder notification sent to the certificate owners before the end of the deferment period to pay the deferred contribution?||Yes, certificate owners will receive three (3) reminder notifications in their emails - 30 days and 14 days before the deferment period ends, and one final reminder on the last day of the deferment period.|
|19||Can the certificate owner opt for other options like reducing sum covered or changing benefit structure than this Program?||Yes, the certificate owner can consider other options like reducing sum covered or removing some benefits or riders from the certificate to lower the contribution amount. Certificate owner can consult the servicing agent for appropriate advice.|
|20||If the certificate lapses after the 3 months deferment period, can the certificate be reinstated?||Yes, the certificate owner can apply for reinstatement by submitting a Health Warranty Form as per the existing process and other requirements. For more details, please contact the servicing agent or our customer service.|
|21||To view and check certificate details, please log in to i-Get in Touch. How do I register for i-Get in Touch account?||
(i) Visit https://bit.ly/iGetinTouch
(ii) Click on “Sign Up Now”
1 Affected Certificate owners are individuals who have been infected, home quarantined or suffered a loss of income; and small and medium enterprises (SMEs) which have suffered a loss of income as a result of the economic impact of the COVID-19 situation. Examples of events that lead to such loss of income include retrenchment, shorter working hours and salary or commission reductions for individuals; and loss of business income for self-employed and SMEs.
Dear Valued Customer,
With the latest announcement by Prime Minister on the implementation of Movement Control Order from 18 March to 31 March 2020, we would like to inform that Takaful operations are deemed as essential services and the Company shall be operating as usual on a scaled-down basis.
The following services shall be made available to provide crucial services to our customers during this critical period:-
Customer & Agency Service
1. All Great Eastern Takaful Berhad branches, customer/agency service centres, call centres will remain open but its operation hours is until 4pm only.
2. Agency offices which are deemed as extension of company services will be closed in accordance to the Movement Control Order by the government. However, you may contact our Takaful Advisors or customer care should you need necessary/essential support and services during this period.
1. Customers are strongly advised to exercise online communication and to minimise face-to-face interaction with advisors – Kindly divert your communication through email@example.com or you may login to i-Get In Touch portal for all your Takaful needs.
2. However, if face-to-face communication is necessary amidst all, customers are required to take all the necessary precautions and to observe the advisory from Ministry of Health (MOH) accordingly.
We strongly advise all of you to adhere to the Movement Control Order (18 March to 31 March 2020). By working together in solidarity as a nation, we would be able to minimise and curb the spread of the virus at this point of time.
Dear Valued Customers,
In line with the recent announcement by the Inland Revenue Board of Malaysia on separation of tax relief, we are delighted to announce that the tax relief 2019 for Family Takaful and Employees Provident Fund (EPF) contribution has been revised from RM6,000 to RM7,000.
For individuals outside the pensionable public servant category, tax relief for Family Takaful is restricted to RM3,000 while contribution to the EPF or approved scheme is entitled to a restricted tax relief of RM4,000. Meanwhile, individuals in the pensionable public servant category are entitled to a restricted RM7,000 tax relief for the Family Takaful contributions.
We hope that the new initiative by the Inland Revenue Board of Malaysia is beneficial to you and would encourage you to always get protected.
Don’t forget to download your Family Takaful Contribution Statement for the year 2019 here.
Note: Tax benefits are subject to the Malaysian Income Tax Act 1967 and final decision of the Inland Revenue Board of Malaysia.
We are giving additional coverage to all existing and new Customer under takaful certificates issued by GETB, on COVID-19 until 31 December 2020,
a) RM200 daily hospitalisation benefit up to 60 days, upon diagnosis of COVID-19 and kept in quarantine at any of Ministry of Health Malaysia designated hospitals
b) A lump sum of RM20,000 per Person Covered upon death due to COVID-19
c) Every immediate family member (spouse & children aged 18 and below) of the Customer will also receive benefit (a) & (b).
a) Person Covered with Takaful certificates inforced prior to 1 January 2021 (except for Compulsory Group Employee Benefits, mySalam B40 and if applicable, mySalam M40); and
b) Immediate family members (spouse and children aged 18 and below) of (a) above
Terms & Conditions
The benefits will not be payable if the diagnosis of the COVID-19 is before the commencement or reinstatement date of the certificate, whichever is later.
The above additional coverage is valid until 31 December 2020 or exhaustion of the Financial Assistance Limit of RM1 million, whichever comes first.
Frequently Asked Questions
Q: Is there any waiting period for the benefits to be payable?
A: There is no waiting period. The Financial Assistance Programme is applicable from 17 February 2020 to 31 December 2020.
Q: If the person covered is a foreigner, is he/she entitled to the Financial Assistance Programme?
A: Yes. However, for the Hospitalization Cash Assistance, the person covered must be diagnosed with COVID-19 and kept in quarantine at any of the Ministry of Health Malaysia designated hospitals in order to make a claim.
Q: If I have more than one certificate, can I make several claims?
A: No, you can only claim once per life. In the event that more than one death claim is submitted, the Company shall pay the benefit to the beneficiary of the certificate strictly in the order of priority as follows: claim notification date, nomination/assignment/ownership status and risk commencement date.
Q: If my spouse and I have been diagnosed with COVID-19, can I claim for both of us
A: Yes, both claims will be admissible subject to the terms and conditions of this Financial Assistance Programme.
Q: Is this benefit payable on top of existing benefits such as hospital benefit and daily cash allowance at Malaysian Government Hospital from existing certificates?
A: Yes it will be paid on top of your existing benefits. All existing benefits are payable in accordance to the existing certificate terms and conditions.
Q: I bought takaful coverage for my 3 years old child last year. I am the certificate owner (Participant) and payer for the certificate contribution. Can I make the claim if my son diagnosed with Covid-19?
A: Yes, only your son is eligible as the person covered of the takaful certificate to receive the additional benefit subjected to the terms & condition of the programme.
Q: Who should I contact if I have further questions?
A: Please contact our Customer Service at 1300-13-8338 or email us at firstname.lastname@example.org
The recent update received from the Ministry of Health on 12th February 2020 has stated that the Coronavirus situation, now termed as 2019-nCoV in Malaysia is being continuously monitored. Our customers & colleagues are our top priority. The Customer Careline services operate as usual at 1300 13 8338 (the Interactive Voice Response System is ready to assist anytime). You can reach us through our general line +603 4259 8338 (8.30am-5.15pm weekdays), or you can email us on email@example.com.
We have taken initiatives to ensure regular sanitisation of common areas of the offices as well as the furniture. Protective face masks and hand sanitizers have been distributed to all departments for necessary use. To contain the risk of infection and virus spread, we have also put in place temperature screening for all visitors at our customer service centres & every entry point of offices. Visitors will be asked to fill in relevant health declarations to facilitate contact tracing procedures in case information is later required. We seek your full cooperation with our staff, and thank you for your patience and understanding.
With the interest of public health in mind, we strongly advise you to refrain from visiting our centres should you be unwell, or if you have travelled to/from affected regions, have relatives/friends serving LOA/quarantines. If you have flu symptoms or register a fever, you are highly encouraged to seek immediate medical attention.
Please call/email us for further assistance.
Thank you for your support. We will continue to provide updates regarding the health situation provided by the government.
SHAHRUL AZLAN SHAHRIMAN
Chief Executive Officer
We are pleased to inform that Family Takaful Contribution Statement for the Year 2019 (FTCS) has been uploaded in the customer portal, i-Get In Touch.
The statements are in Portable Document File (PDF) format and you can access up to the last 5 years’ statements. The e-Statements are applicable to Certificate issued under Agency and Bancatakaful.
There will be no more hard copy of statements to be sent to you.
Should you require further clarification, please contact our Customer Service Officer at 1 300 13 8338 or email us at firstname.lastname@example.org
Dear Valued Customer,
We are pleased to announce that effective 15 July 2019, we are extending the critical illness coverage of 36 to 45 at NO additional costs.
9 new critical illness
• Medullary Cystic Disease
• Occupationally Acquired Human Immunodeficiency Virus (HIV) Infection
• Terminal Illness
• Apallic Syndrome (i.e. Persistent Vegetative State (PVS))
• Progressive Scleroderma
• Chronic Relapsing Pancreatitis
• Creutzfeldt-Jakob Disease (Mad Cow Disease)
This extension of critical illness coverage is applicable for the current selling products listed as follows:
• i-Great Critical Care
• Group Multiple Benefits Takaful Scheme (GMBTS)
• Group Protection Takaful (GPT)
This extension of critical illness coverage is applicable for the current selling riders listed below:
• i-Critical Illness Benefit Rider
• i-Critical Illness Benefit Rider (attachable to i-Great Mega)
• i-Critical Mega Rider
• i-Provider Plus Rider
• i-Provider on DD Rider
• i-Contributor Benefit Plus Rider
• i-Critical Illness Benefit Term Rider
• i-Critical Care Term Rider
• i-Contributor Benefit Plus Term Rider
• i-Provider on DD Term Rider
• i-Provider on DD Rider (attachable to i-Great Mega)
• Group Critical Illness Rider
• Group Additional Critical Illness Rider
• i-Critical Illness Benefit Rider
• i-Contributor Benefit Plus Rider
Dear Valued Customer,
Getting Takaful coverage just got easier with the launch of e-Certificate on September 17. You may now download your e-Certificate by logging on to the i-Get in Touch portal here.
The implementation of e-Certificate offers maximum convenience of accessing your Certificate anytime, anywhere - all at the tip of your finger.
Most importantly though, we are doing our little part to protect our planet. Still, more needs to be done and we need all the support we can towards digitalisation a success.