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Announcements

Launch of COVID-19 Vaccine Fund (RM1.0 mil)

With the commencement of the National COVID-19 Immunisation Programme in Malaysia on 24 February 2021, we are pleased to announce the launch of COVID-19 Vaccine Fund (“Fund”) to provide complimentary financial assistance to our customers due to adverse effects that may arise after receiving the COVID-19 vaccine.

As a goodwill initiative, the Company has set aside RM1.0 million COVID-19 Vaccine Fund for our customers who experience adverse events following immunisation (AEFI) after receiving a COVID-19 vaccination and this Fund is applicable to all person covered of Great Eastern Takaful who is a registered i-Get In Touch user and whose certificate is in-force during the coverage period, except for Compulsory Group Employee Benefits and MySalam. The coverage period begins from 25 February 2021 to 31 December 2021, or upon reaching maximum claims limit of RM1.0 million, whichever is earlier.

The Fund provides the following benefits:

  • Daily Hospital Cash Benefit: RM200 per day up to seven (7) days for hospitalisation in Malaysia requiring medically necessary treatment due to AEFI within 14 days after receiving a COVID-19 Vaccine.
  • Death Benefit: Lump sum RM10,000 per person covered if death is related to AEFI within 30 days from receiving a COVID-19 Vaccine OR from date of admission to hospital due to AEFI, whichever is later. This death benefit is payable on top of other takaful certificates death benefit, if any.

Note:

“COVID-19 Vaccine” refers to any COVID-19 vaccine (including the first dose and subsequent doses) that is approved for use in Malaysia by the Ministry of Health (MOH) and administered by registered medical personnel at a MOH designated location in Malaysia.

No benefit shall be payable if the COVID-19 Vaccine was administered during the first 14 days from the risk commencement date or reinstatement date of the certificate, whichever is later.

Only one claim can be made per person covered from Great Eastern Takaful Berhad,Great Eastern Life Assurance (Malaysia) or Great Eastern General Insurance (Malaysia).

The RM1.0 million fund is a combined limit for Great Eastern Takaful Berhad, Great Eastern Life Assurance (Malaysia) and Great Eastern General Insurance (Malaysia).

The company reserves the right to change and/or terminate the Fund earlier, should the prevailing conditions and circumstances change.

Should you require additional information, you may email to i-greatcare@greateasterntakaful.com or contact our Customer Service Careline at 1300-13-8338.

Frequently Asked Questions

1.      What does the COVID-19 Vaccine Fund cover?

 

Benefits

 Description

 Coverage Amount

Daily Hospital Cash Benefit

 

A daily benefit is paid for each day the eligible person covered is hospitalised during the eligible period solely due to adverse events following immunisation (AEFI) within 14 days after receiving an approved COVID-19 Vaccine, for a maximum of seven (7) consecutive days.

 

RM200 per day

 Death Benefit

 

A lump sum payout if death of person covered is related to   AEFI within 30 days from receiving a COVID-19 Vaccine or from date of admission to hospital due to AEFI, whichever is later.

 

RM10,000 per   person covered

  • The hospitalisation of the eligible person covered due to adverse events following immunisation (AEFI) of COVID-19 must be considered medically necessary by a registered medical practitioner.
  • The claim submission date by the eligible person covered must occur within the validity period of the COVID-19 Vaccine Fund. The claim submission date will be taken to be the date the eligible person covered submits all the required documents and we acknowledge receipt of the same.
  • Daily Hospital Cash Benefit shall only be payable once for each eligible person covered even if he/she is hospitalised multiple times due to adverse events following immunisation (AEFI) of COVID-19 during the coverage period.
  • COVID-19 Vaccine” refers to any COVID-19 vaccine (including the first dose and subsequent doses) that is approved for use in Malaysia by the Ministry of Health (MOH) and administered by registered medical personnel at a MOH designated location in Malaysia.

2.      Am I eligible for the COVID-19 Vaccine Fund if I am not a registered i-Get In Touch user?

No, your claim will be rejected due to not fulfilling the requirement as a registered i-Get In Touch user.

3.      Is there any waiting period for the benefits to be payable?

Yes, there is a waiting period of 14 days from the risk commencement date or reinstatement date of the certificate, whichever is later. The date of receiving the COVID-19 Vaccine must be more than 14 days from the risk commencement date or date of reinstatement of the certificate, whichever is later.

4.      If I am hospitalised more than once due to adverse events following immunisation (AEFI) after the receiving a COVID-19 Vaccine, can I make multiple claims?

No, the Daily Hospital Cash Benefit is payable once for each eligible person covered, even if the first hospitalisation stay was less than 7 days.

5.      Does it cover private and government hospital in Malaysia, and hospitals outside Malaysia?

Eligibility for Daily Hospital Cash Benefit is applicable to both private and government hospitals in Malaysia. Admission to hospitals outside of Malaysia is not covered.

However, the Death Benefit is payable even though the person covered is outside Malaysia.


e-Statements for 2020

Dear Valued Customer,

We are pleased to inform that the following statements are available in the customer portal, i-Get In Touch:

  1. Family Takaful Contribution Statement (FTCS)
    Certificate owner’s contributions paid statement which can be used to claim for tax relief

  2. Investment-Link (IL) / PIA Annual Statement
    A statement sent to Certificate owner on the value of his / her certificate on a yearly basis

  3. ILP Annual Sustainability Notice
    A statement that give information on factors that may reduce the fund value of the certificates

The e-statements are in Portable Document File (PDF) format and you can access up to the last 5 years’ statements. The e-statements are applicable to certificate issued under Agency, Bancatakaful and Group Takaful.

There will be no more hard copy of statements sent to you.

If you are a new user, please click here for registration. You may login if you are an existing user.

You may learn more about how i-Get in Touch can simplify your financial protection management and refer to the tutorials available here.

Should you require further clarification, please contact our Customer Service Officer at 1 300 13 8338 or email us at i-greatcare@greateasterntakaful.com

Thank you.


Register & Migrate to e-Payment and Win Up to RM5,000 e-Voucher

Dear Valued Customers,

i-Get In Touch NOW offers accelerated e-Payment services.

What does this mean to YOU?

  1. Stay safe and use the services 24/7, anytime, anywhere
  2. You are authenticated via secured login – ONLY YOU can do any updates to your certificate
  3. Access information and view transaction status at your fingertips
  4. Receive payout promptly into your bank account
  5. Simpler and hassle-free process

Thank you for supporting and using the facilities in i-Get In Touch to ease your financial protection management.

From 15 February to 14 April 2021, stand a chance to win Touch ‘n Go e-voucher up to RM5,000 when you register and perform one e –payment transaction. Read the terms & conditions for the Register i-Get In Touch & Migrate to e-Payment here.

You may learn more about how i-Get In Touch can simplify your financial protection management and refer to the tutorials available here https://www.greateasterntakaful.com/en/get-help/i-get-in-touch.html


New Infographic on the Takaful Operational Model

Dear Valued Customers,

Great News! We have developed a new Infographic on Takaful Operational Model to give you better understanding on how the Takaful business really works. We have prepared this document in both languages, English and Malay for your ease of reference.

To make things clearer and more consistent, we have updated our existing Takaful Operational Model in relation to the deduction of the Upfront Charge (Wakalah Fees) as at Nov 2020. The Upfront Charge applicable (if any) will be deducted from respective Participants Funds. Participants Funds shall refer to the Participant’s Individual Account (PIA), or Participant’s Unit Account (PUA), whichever applicable. In the event where there is no existence of the accounts mentioned above, the Upfront Charge will be deducted from Tabarru’ Fund.

Please be assured that the updates WILL NOT AFFECT any of your existing Takaful benefits as well as it will not incur any additional Contribution, Tabarru’ rate, fees and charges.

For more details, please click here.

For further assistance, please call 1 300 13 8338 or email i-greatcare@greateasterntakaful.com.

Thank you.


New e-Documents Available In i-Get In Touch

Dear Valued Customers,

We are pleased to announce that we will no longer be sending hard copy of the following documents and letters to you. This is in line with our effort to go green and to further enhance the facilities offered in the i-Get in Touch portal.

  • Pre-Lapse & Lapse Letter
  • Surrender Letter
  • Certificate Reinstatement
  • Unsuccessful Contribution Deduction Notifications on GIRO/DDA/Credit Card

You may click here for steps to retrieve the e-documents or letters via i-Get In Touch.

For further assistance, please call 1 300 13 8338 or email i-greatcare@greateasterntakaful.com.

Thank you.


Change of Deduction Schedule For GIRO And DDA Payment Method

Dear Valued Customers,

In order to ensure the timely collection of your contribution and keep your coverage in place, with effective from 16 November 2020, the schedule of auto billing for GIRO (Auto Debit) and Direct Debit Authorization (DDA) payment method will be revised base on the due date of your certificate. The details of the revision of auto deduction of contribution from customers’ bank account are shown below:

Old Practice

New Practice

Before 16 November 2020

With effective from 16 November 2020

Certificate Due Date

Deduction Date

Certificate Due Date

Deduction Date

1st of the month –End of the month

1st deduction attempt = 28 of the month

 

2nd deduction attempt = 9 of the following month (if 1st attempt is unsuccessful)

 

1st of the month – 15 of the month

1st deduction attempt = 9 of the month

 

2nd deduction attempt = 28 of the month (if 1st attempt is unsuccessful)

16 of the month – End of the month

1st deduction attempt = 28 of the month

 

2nd deduction attempt = 9 of the following month (if 1st attempt is unsuccessful)

*For DDA & BSN GIRO– the deduction will take place on the following working days if 9th and 28th fall on Public Holiday or weekends.

If you suspect any unauthorised contribution deduction has been made to your account, or other irregularities concerning your contribution deductions, you should notify your bank and Great Eastern Takaful Berhad immediately.

For further assistance, please call 1 300-1383 38 or email i-greatcare@greateasterntakaful.com.


Introducing GET-REV

Dear Valued Customers,

We are pleased to inform you that a new Group Takaful scheme, GET-REV, will be launched on 1 Nov 2020 as part of our continuous efforts in providing our customers with added innovative features with the best and affordable coverage possible:-

  •    Comprehensive & Flexible Coverage:
    • Death
    • Total & Permanent Disability
    • 45 Critical Illnesses
    • Personal Accident
    • Hospitalisation & Compassionate Benefits

GET-REV will supersede the current products namely Group Multiple Takaful Scheme (GMBTS) effective 1 October 2020 and Group Protection Takaful (GPT) upon expiry.  Please rest assured that the existing GMBTS customers may continue to enjoy their existing GMBTS coverage, and the GPT customers will be offered with GET-REV upon certificate renewal.

At Great Eastern Takaful Berhad, we aim to provide the best protection for your most valuable asset in the organisation which is your Employees and/or their family members.

For more information, please reach out to your Business Managers or Corporate Agents or email us at i-greatcare@greateasterntakaful.com

Thank you for your continuous support.


Advisory On Positive Covid-19 Case In Menara Great Eastern

On 18 October evening, the company was notified that an employee has been tested positive for COVID-19. We reported this situation to the Ministry of Health (MOH) and immediately closed the affected floor at Menara Great Eastern for deep cleaning and sanitization, which was carried out on 19 October morning.

The affected employee is currently at Hospital Sungai Buloh for further treatment. Other employees with whom the patient have come in close contact, have been notified and sent to Klinik Kesihatan Kuala Lumpur for testing, and will be on quarantine orders for 14 days, as required by MOH. We have also notified all tenants in Menara Great Eastern in the interest of public safety.

We are providing our affected colleague and family with every possible support in this trying time, and at the same time working closely with MOH to put in place all necessary measures complying with its advisories.

The health and safety of our customers, employees, financial reps and tenants remain our utmost priority. As part of our standard operating measures, all parties have been further advised to monitor their health and to seek immediate medical attention if necessary.

We have also ensured these ongoing actions in our offices : temperature screenings in place, face masks worn at all times, hand sanitizers provided for use, and sanitization of common areas carried out regularly.

We continue to urge all our employees and financial reps to remain vigilant on general health, observe good personal hygiene practices and further minimise face to face interactions at this time. We are monitoring the situation closely and will continue to comply strictly with MOH’s advisories.

Customers are encouraged to log on to Great Eastern iGet in Touch self-service portal, to access to their certificate information or to perform simple transactions https://bit.ly/iGetinTouch

For further assistance, please call 1 300-1383 38 or email i-greatcare@greateasterntakaful.com.


i-Get In Touch Login with Great ID

Dear Valued Customer,

We are pleased to announce that effective 8 August 2020, Great Eastern Takaful Berhad (GETB) is introducing Great ID, a new single sign-in identity for our Customers.

With Great ID, you will adopt and use it to manage all your logins to access digital services and applications for both Great Eastern Takaful certificates and Great Eastern policies (if applicable).

All you need is to have a valid e-mail address to create your respective Great ID, which will replace your existing login ID for the current i-Get In Touch portal.

Click here to view steps to create Great ID for both existing and new users of i-Get In Touch.

You may also check out Great ID Frequently Asked Questions here.

For more info about i-Get In Touch, please click here.

Thank you.


Deferment of Contribution Payment Programme (“Programme”)

To align with financial reliefs from the Government during the COVID-19 outbreak, the Company will allow Takaful certificate owners who are financially affected by COVID-19 or the Movement Control Order (“MCO”) to defer their regular contribution payments for 3 months without affecting the certificate coverage.

For more information, kindly refer to the Frequently Asked Questions below.

Frequently Asked Questions

No Question Answer
1 What is this Deferment of Contribution Payment Programme (“Program”) for COVID-19 Outbreak?

It is a Programme for eligible certificate owners who can apply to defer the regular contribution payment for 3 months.

Certificate owners can delay their contribution payment for 3 consecutive months if his or her application for this Programme is approved by the Company.

2 What will happen to the certificate if it is under this Programme for 3 consecutive months?

Company shall continue to provide the protection coverage under the certificate. In other words, should there be a claim during these 3 months, the claim will be processed in accordance to the existing certificate coverage, subject to its terms and conditions.

If the claim is admissible, the Company reserves the right to deduct the outstanding contribution from the claim payout or collect the outstanding contribution prior to claim payout.

3 When is the effective date for this Programme? From 1 April 2020 to 31 December 2020 (both dates inclusive). Application to defer contribution payment must be received by the Company within this period.
4 Who can be eligible to apply for this Programme?

(i) This is not an automatic qualified Programme. The certificate owner has to apply and it is subject to Company’s approval.

 

(ii) The eligibility criteria are as follows:

(a) Certificate owners who are affected by COVID-19 outbreak1.

(b) This applies to all certificates where the contribution is due on 18 March 2020 to 31 December 2020 (both dates inclusive).

(c) The contribution must be paid up to the current due date as of 18 March 2020.

(d) Regular contribution payment certificates.

5 Does the certificate owner need to pay back the 3 months contribution after the Programme ends?

Yes, the certificate owner has to pay back the 3 months deferred contribution once the Programme ends to avoid the certificate being lapsed.
 

Please be reminded that this is not a waiver of contribution programme. As such certificate owners have to ensure the sustainability of their certificate(s) for continuous coverage.
 

Illustration (A):

Contribution Payment Frequency = Monthly

Contribution Amount = RM100 / Month

Next Due Date = 15 April 2020

Due Date Amount (RM) Remark
15/04/2020 100 Deferred – no payment required
15/05/2020 100 Deferred – no payment required
15/06/2020 100 Deferred – no payment required
15/07/2020 300 To pay back the deferred contribution amount


Illustration (B):

Contribution Payment Frequency = Quarterly

Contribution Amount = RM300 / Quarter

Next Due Date = 15 April 2020

Due Date Amount (RM) Remark
15/04/2020 300 Deferred – no payment required

15/07/2020

300 To pay back the deferred contribution amount


 

 

6 How can certificate owner pay back the 3-month deferred contribution?

Certificate owner can choose the following method to pay back:
 

(i) JomPAY or internet banking
(ii) Credit card via e-Pay in i-Get in Touch
(iii) Cheque or cash (though not encouraged).

7 If the certificate is with regular contribution payment deduction via credit card/debit card/GIRO or standing instruction, what should the certificate owner do?

(i) For current payment method which is via credit/debit card, GIRO/Direct Debit Authorisation, the Company will stop the deduction once the application is approved.

 

(ii) For current payment method which is via Biro Perkhidmatan Angkasa (BPA), Standing Instruction, JomPAY or internet banking payment with recurrent payment mode set, certificate owners need to change the recurring option to stop the auto deduction for 3 months once the application is approved.

8 With reference to Question No. 7 above, what will happen after the Programme is over?

With reference to Answer No. 7:

 

(i) The Company will resume the contribution deduction once the 3 months have ended. Please refer to Question 5 for payback payment details.
 

(ii) The certificate owners have to inform the respective bank and set-up the recurring option to resume the deduction and continuation of the coverage.

9 How long is the approval of the application? It will take about 10 working days from the date of receiving the complete form and documents during this MCO period, and 5 working days after the MCO period. Certificate owners will receive a notification on their application status via email.
10 If approved, what certificate owner needs to do and when will the Programme commence?

The certificate owners will receive a Letter of Acceptance(“LOA”) from their email. Certificate owners are required to read and understand the offer, terms and conditions as stated in the LOA, then sign and email back the LOA via return email within 14 days from the date of the letter before the deferment of contribution can commence.
 

The Programme will commence from the contribution next due date for 3 months.
 

Example:

  1. Contribution next due date is 15 April 2020
  2. Application approved on 10 April 2020
  3. The Programme shall commence from 15 April 2020 to 15 July 2020
     
11 Can the certificate owner apply for this Programme more than once?
No, this Programme is only available once for each certificate.
12 Can interest be charged by the Company on contribution deferred during the 3-month deferment period? No. As a Takaful Operator, the Company do not charge interest on the contribution deferred during this 3-month deferment period.
13 Can the Company impose any charges for the 3-month deferment of contribution, or for alterations made to the certificate(s) by the affected certificate owners? No, the Company will waive all fees and charges for the contribution deferment option and alterations made by the affected certificate owners during the period from 1 April 2020 to 31 December 2020. The Company will not impose any penalties due to late payment as a result of the Movement Control Order.
14 Will Tabarru’ Charge, Wakalah Fee and any other certificate charges, if applicable, be deducted during the contribution deferment period?

No, there will be no such charges and fees deducted during the contribution deferment period.


Once the deferment period ends, the Tabarru Charge will be deducted from the Total Account Value (TAV) if there is any value in the account. If not, the charge and fees will only be deducted once the 3-month deferred contribution is paid back by the certificate owner.
 

15 What is the application process?

(i) Download the Deferment Contribution Application Form (hereinafter referred to as ‘Form’) from Corporate Web site or IGP (for agents).
 

(ii) Complete and submit the Form with supporting documents through email to  DefermentContribution@greateasterntakaful.com

 

Important Note:

(i) All the communications will be through DefermentContribution@greateasterntakaful.com

(ii) The servicing agent can assist the customer to submit the Form and supporting documents through ICM in i-Great Partner only. Please indicate “DCPP” clearly in the column of “Ref Number”, and “Deferment of Contribution Payment” as the subject of the email.

(iii) Mobile number and email address of the certificate owners are mandatory when completing the Form.


(iv) Please do not walk-in to our counters at branches or Head Office for submission or collection of forms.

16 What are the documents required?

(i) Deferment Contribution Application Form
 

(ii) A report or letter certified by a Doctor at any of the Ministry of Health Malaysia designated hospitals confirming COVID-19 infection of the certificate owner, or,

(iii) A report or letter certified by a Doctor confirming home quarantined is required due to COVID-19 potential infection of the certificate owner; or

(iv) Employer’s letter of salary reduction or termination/retrenchment; or

(v) Letter or evidence of commission reduction; or

(vi) Evidence on the loss of income for the business, e.g. closure of food court or shops, drops in business revenue, etc.; or

(vii) Any other document or evidence that can substantiate the application.

17 Can the certificate owner submit the Application Form in June 2020 (example) for deferment of contribution with due date on 18 March 2020 or 1 September 2020?

As mentioned above, the deferment contribution will apply to the next contribution due date upon application approval and acceptance by the certificate owner.


Therefore, the application should be submitted 30 days before or latest by 30 days after the contribution due date to avoid unnecessary impact to the certificate coverage.

18 Is there any reminder notification sent to the certificate owners before the end of the deferment period to pay the deferred contribution? Yes, certificate owners will receive three (3) reminder notifications in their emails - 30 days and 14 days before the deferment period ends, and one final reminder on the last day of the deferment period.
19 Can the certificate owner opt for other options like reducing sum covered or changing benefit structure than this Program? Yes, the certificate owner can consider other options like reducing sum covered or removing some benefits or riders from the certificate to lower the contribution amount. Certificate owner can consult the servicing agent for appropriate advice.
20 If the certificate lapses after the 3 months deferment period, can the certificate be reinstated? Yes, the certificate owner can apply for reinstatement by submitting a Health Warranty Form as per the existing process and other requirements. For more details, please contact the servicing agent or our customer service.
21 To view and check certificate details, please log in to i-Get in Touch. How do I register for i-Get in Touch account?

(i) Visit https://bit.ly/iGetinTouch

(ii) Click on “Sign Up Now”

(iii) Read and accept the "Terms and Conditions"

(iv) Complete the Identity Number

(v) Complete any of your valid certificate number

(vi) Click “Submit”

(vii) A temporary password will be sent via SMS

(viii) If failed to receive SMS, please email to
i-greatcare@greateasterntakaful.com

Please refer to https://bit.ly/iGetInTouchGuide for complete guideline.

1 Affected Certificate owners are individuals who have been infected, home quarantined or suffered a loss of income; and small and medium enterprises (SMEs) which have suffered a loss of income as a result of the economic impact of the COVID-19 situation. Examples of events that lead to such loss of income include retrenchment, shorter working hours and salary or commission reductions for individuals; and loss of business income for self-employed and SMEs.


COVID-19: Business Operation & Communication Advisories

Dear Valued Customer,

With the latest announcement by Prime Minister on the implementation of Movement Control Order from 18 March to 31 March 2020, we would like to inform that Takaful operations are deemed as essential services and the Company shall be operating as usual on a scaled-down basis.

The following services shall be made available to provide crucial services to our customers during this critical period:-

Customer & Agency Service

1. All Great Eastern Takaful Berhad branches, customer/agency service centres, call centres will remain open but its operation hours is until 4pm only.

2. Agency offices which are deemed as extension of company services will be closed in accordance to the Movement Control Order by the government. However, you may contact our Takaful Advisors or customer care should you need necessary/essential support and services during this period.

Communication Mode

1. Customers are strongly advised to exercise online communication and to minimise face-to-face interaction with advisors – Kindly divert your communication through i-greatcare@greateasterntakaful.com or you may login to i-Get In Touch portal for all your Takaful needs.

2. However, if face-to-face communication is necessary amidst all, customers are required to take all the necessary precautions and to observe the advisory from Ministry of Health (MOH) accordingly.

We strongly advise all of you to adhere to the Movement Control Order (18 March to 31 March 2020). By working together in solidarity as a nation, we would be able to minimise and curb the spread of the virus at this point of time.


Tax Relief 2019

Dear Valued Customers,

In line with the recent announcement by the Inland Revenue Board of Malaysia on separation of tax relief, we are delighted to announce that the tax relief 2019 for Family Takaful and Employees Provident Fund (EPF) contribution has been revised from RM6,000 to RM7,000.

For individuals outside the pensionable public servant category, tax relief for Family Takaful is restricted to RM3,000 while contribution to the EPF or approved scheme is entitled to a restricted tax relief of RM4,000. Meanwhile, individuals in the pensionable public servant category are entitled to a restricted RM7,000 tax relief for the Family Takaful contributions.

We hope that the new initiative by the Inland Revenue Board of Malaysia is beneficial to you and would encourage you to always get protected.

Don’t forget to download your Family Takaful Contribution Statement for the year 2019 here.

Note: Tax benefits are subject to the Malaysian Income Tax Act 1967 and final decision of the Inland Revenue Board of Malaysia.


Coverage for our Customer against COVID-19 

Benefit
We are giving additional coverage to all existing and new Customer under takaful certificates issued by GETB, on COVID-19 until 31 December 2020,

a)       RM200 daily hospitalisation benefit up to 60 days, upon diagnosis of COVID-19 and kept in quarantine at any of Ministry of Health Malaysia designated hospitals

b)     A lump sum of RM20,000 per Person Covered upon death due to COVID-19

c)     Every immediate family member (spouse & children aged 18 and below) of the Customer will also receive benefit (a) & (b).


Eligibility
a)     Person Covered with Takaful certificates inforced prior to 1 January 2021 (except for Compulsory Group Employee Benefits, mySalam B40 and if applicable, mySalam M40); and

b)     Immediate family members (spouse and children aged 18 and below) of (a) above


Terms & Conditions
The benefits will not be payable if the diagnosis of the COVID-19 is before the commencement or reinstatement date of the certificate, whichever is later.


Coverage Period
The above additional coverage is valid until 31 December 2020 or exhaustion of the Financial Assistance Limit of RM1 million, whichever comes first.


Frequently Asked Questions
Q: Is there any waiting period for the benefits to be payable?
A: There is no waiting period. The Financial Assistance Programme is applicable from 17 February 2020 to 31 December 2020.

Q: If the person covered is a foreigner, is he/she entitled to the Financial Assistance Programme?
A: Yes. However, for the Hospitalization Cash Assistance, the person covered must be diagnosed with COVID-19 and kept in quarantine at any of the Ministry of Health Malaysia designated hospitals in order to make a claim.

Q: If I have more than one certificate, can I make several claims?
A: No, you can only claim once per life. In the event that more than one death claim is submitted, the Company shall pay the benefit to the beneficiary of the certificate strictly in the order of priority as follows: claim notification date, nomination/assignment/ownership status and risk commencement date.

Q: If my spouse and I have been diagnosed with COVID-19, can I claim for both of us
A: Yes, both claims will be admissible subject to the terms and conditions of this Financial Assistance Programme.

Q: Is this benefit payable on top of existing benefits such as hospital benefit and daily cash allowance at Malaysian Government Hospital from existing certificates?
A: Yes it will be paid on top of your existing benefits. All existing benefits are payable in accordance to the existing certificate terms and conditions.

Q: I bought takaful coverage for my 3 years old child last year. I am the certificate owner (Participant) and payer for the certificate contribution. Can I make the claim if my son diagnosed with Covid-19?
A: Yes, only your son is eligible as the person covered of the takaful certificate to receive the additional benefit subjected to the terms & condition of the programme.

Q: Who should I contact if I have further questions?
A: Please contact our Customer Service at 1300-13-8338 or email us at i-greatcare@greateasterntakaful.com


Preventive Steps at Great Eastern Takaful In Response to the Coronavirus Situation (2019-nCOV)

Dear Customer,

The recent update received from the Ministry of Health on 12th February 2020 has stated that the Coronavirus situation, now termed as 2019-nCoV in Malaysia is being continuously monitored. Our customers & colleagues are our top priority. The Customer Careline services operate as usual at 1300 13 8338 (the Interactive Voice Response System is ready to assist anytime).  You can reach us through our general line +603 4259 8338 (8.30am-5.15pm weekdays), or you can email us on i-greatcare@greateasterntakaful.com.

We have taken initiatives to ensure regular sanitisation of common areas of the offices as well as the furniture. Protective face masks and hand sanitizers have been distributed to all departments for necessary use. To contain the risk of infection and virus spread, we have also put in place temperature screening for all visitors at our customer service centres & every entry point of offices. Visitors will be asked to fill in relevant health declarations to facilitate contact tracing procedures in case information is later required. We seek your full cooperation with our staff, and thank you for your patience and understanding.

With the interest of public health in mind, we strongly advise you to refrain from visiting our centres should you be unwell, or if you have travelled to/from affected regions, have relatives/friends serving LOA/quarantines. If you have flu symptoms or register a fever, you are highly encouraged to seek immediate medical attention.

Please call/email us for further assistance.

Thank you for your support. We will continue to provide updates regarding the health situation provided by the government.

SHAHRUL AZLAN SHAHRIMAN

Chief Executive Officer

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