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Easily identify the cover that’s right for you and your family. Whatever stage of life you’re at.
We are committed to providing a quality service to all our customers. If something is amiss, we want to know about it so we can serve you better. We have a number of electronic forms that are available for download and Contribution Channel Facilities as your references.
Below are the service requests we provide for our customers through the i-Get In Touch (“iGIT”) customer portal:
*Kindly ensure you have completed and uploaded all the required documents for your online submission for certificate alteration.
Note: An OTP will be sent to registered phone number for verification purpose. If you would like to change current phone number, please fill up this form and email it to us at i-greatcare@greateasterntakaful.com.
You may also refer to this user guide on how to login into iGIT portal.
If the service request is listed under “Certificate Alteration”, you may proceed to download and fill up the relevant forms. Kindly submit the form to us together with the required documents via for alteration.
You may refer below user guides on how to use i-Get In Touch to upload the certificate alteration form:-
We know you are keen to get a reply quickly, so every online submission can be tracked by using our “Track & Trace” function in the iGIT!
Alternatively, you may email to us the certificate alteration form(s) at i-greatcare@greateasterntakaful.com.
Once you have successfully submitted your certificate alteration form in iGIT, you may refer to the following guide on how to use iGIT to check your submission status:-
Alternatively, you may check on the submission status by emailing us at i-greatcare@greateasterntakaful.com.
Note: Kindly be informed that you will receive a notification if the certificate alteration is rejected due to further supporting document(s) is required or the form submission was incomplete. The notification will send via email and SMS to the registered email address and phone number.
Kindly refer to “Submission Checklist” under “My Form Submission” to get further information on document(s) required.
| No. | Type of Service Request | Service Request | Form | Supporting Documents |
| 1 | Great ID - Request to Update Mobile No. - for One Time Password | Great ID - Request to Update Mobile No. | Great ID - Request to Update Mobile No. | |
| 2 | Reinstatement | Reinstatement | Health Warranty (PSF07) | Letter of Consent |
| Medical Report | ||||
| Others | ||||
| Questionnaire | ||||
| Copy of Person Covered's NRIC with signature | ||||
| 3 | Partial / Full Surrender | Partial Withdrawal | Discharge Voucher for Withdrawal (PSF33A) | Copy of Person Covered's NRIC (If Person Covered ≥ 18 years old) |
| Copy of Certificate Owner's NRIC (If Person Covered < 18 years old) | ||||
| Letter of Consent | ||||
| Full Surrender | Discharge Voucher for Surrender (PSF33B) | Copy of Person Covered's NRIC (If Person Covered ≥ 18 years old) | ||
| Copy of Certificate Owner's NRIC (If Person Covered < 18 years old) | ||||
| Free-look Cancellation Refund | Letter | Direct Credit Facility Form | ||
| 4 | Change in Sum Covered / Regular Contribution / Benefits | Increase Sum Covered / Include New Benefits / Change Regular Contribution | Application for Inclusion / Conversion / Alteration of Coverage (PSF02) | Answer Sheet |
| ILP Calculator | ||||
| Letter of Consent | ||||
| Others | ||||
| Questionnaire | ||||
| Copy of Person Covered's NRIC with signature | ||||
| Decrease Sum Covered / Cancel Benefits | Application for Inclusion / Conversion / Alteration of Coverage (PSF02) | ILP Calculator | ||
| Letter of Consent | ||||
| Copy of Person Covered's NRIC with signature | ||||
| 5 | Others | Change Occupation | Request for Contractual Changes (PSF01) | Answer Sheet |
| Letter of Consent | ||||
| Others | ||||
| Questionnaire | ||||
| Family Discount Application | Request for Contractual Changes (PSF01) | |||
| Duplicate Copy of Certificate | Request for Contractual Changes (PSF01) | Others | ||
| Payment History | Request for Contractual Changes (PSF01) | Letter | ||
| Suspense Refund | Request for Contractual Changes (PSF01) | Letter | ||
| Change of Smoking Status | Request for Contractual Changes (PSF01) | Answer Sheet | ||
| Letter of Consent | ||||
| Others | ||||
| 6 | Appointment/Changes Of Nominee(s) as Beneficiary(ies) - More than 4 Beneficiaries | Appointment/ Change Of Nominee(S) As Beneficiary(Ies) - More than 4 Beneficiaries | Appointment/Changes Of Nominee(s) as Beneficiary(ies) | Copy of Person Covered's NRIC with signature |
| 7 | Change of Personal Particulars | Change of Name/ DOB/ Gender/ Title Name/ Country of Birth/ Nationality/ NRIC No./Birth Certificate/Passport No. | Request For Alteration in Personal Details (PSF01A) | Certified True Copy of NRIC/Passport/Birth Certificate |
| Change of Adress/ Contact (Applicable only if Person Covered is not a Certificate Owner) | Request For Alteration in Personal Details (PSF01A) | |||
| Change Signature | Request For Alteration in Personal Details (PSF01A) | |||
| 8 | Single Contribution Top Up/ Regular Contribution Apportionment | Amendment Of Regular Contribution Apportionment | Investment-Linked Plans – Application Form For Amendment (PSF06A) | |
| Single Contribution Top-Up | Investment-Linked Plans – Application Form For Amendment (PSF06A) | |||
| 9 | Foreign Tax Residency Self-Certification (Individual) | Foreign Tax Residency Self-Certification (Individual) | Foreign Tax Residency Self-Certification (Individual) Form | |
| 10 | Hajj By Proxy Service | Hajj By Proxy Service | Hajj By Proxy Service Form (Badal Hajj) | |
| 11 | Waqaf Service | Waqaf Service | Waqaf Service Form | |
| 12 | Appeal Request | Appeal Request | Letter | Others |
| 13 | Non Disclosure | Non Disclosure | Letter | Answer Sheet |
| Letter of Consent | ||||
| Others | ||||
| Questionnaire |
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