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Customer Care

We are committed to providing a quality service to all our customers. If something is amiss, we want to know about it so we can serve you better. We have a number of electronic forms that are available for download and Contribution Channel Facilities as your references.

 

Step 1: Identify the type of service request

Below are the service requests we provide for our customers through the i-Get In Touch (“iGIT”) customer portal:

  • Submission via “My Account” (login to iGIT > My Account > View Profile)
    • Change or update Phone Number/Email Address
    • Change or update Certificate Address
  • Submission via “My Services Request” (login to iGIT > My Services Request)
    • Bank Account Registration
    • ILP Service Request Submission (Investment Fund Switching)
    • Change Contribution Method
    • Change Contribution Frequency
    • Appointment or Change of Beneficiary and Executor
    • e-Contribution Services
  • Submission of e-Form via “Certificate Alteration” (login to iGIT > My Form Submission > Certificate Alteration)
    • Great ID - Request to Update Mobile No. - for One Time Password ("OTP")
    • Appeal Request
    • Appointment/Changes Of Nominee(s) as Beneficiary(ies) - More than 4 Beneficiaries
    • Change in Sum Covered / Regular Contribution / Benefits
    • Change Occupation
    • Change of Adress/ Contact (Applicable only if Person Covered is not a Certificate Owner)
    • Change of Name/ DOB/ Gender/ Title Name/ Country of Birth/ Nationality/ NRIC No./Birth Certificate/Passport No.
    • Change of Personal Particular
    • Change of Smoking Status
    • Change Signature
    • Foreign Tax Residency Self-Certification (Individual)
    • Hajj By Proxy Service
    • Non Disclosure
    • Partial Withdrawal / Full Surrender
    • Reinstatement
    • Single Contribution Top Up/ Regular Contribution Apportionment
    • Waqaf Service

*Kindly ensure you have completed and uploaded all the required documents for your online submission for certificate alteration.

Note: An OTP will be sent to registered phone number for verification purpose. If you would like to change current phone number, please fill up this form and email it to us at i-greatcare@greateasterntakaful.com.

You may also refer to this user guide on how to login into iGIT portal.

 

Step 2: How to submit e-Form via “My Form Submission - Certificate Alteration”

If the service request is listed under “Certificate Alteration”, you may proceed to download and fill up the relevant forms. Kindly submit the form to us together with the required documents via for alteration.

You may refer below user guides on how to use i-Get In Touch to upload the certificate alteration form:-

We know you are keen to get a reply quickly, so every online submission can be tracked by using our “Track & Trace” function in the iGIT!

Alternatively, you may email to us the certificate alteration form(s) at i-greatcare@greateasterntakaful.com.

 

Step 3: Check submission status

Once you have successfully submitted your certificate alteration form in iGIT, you may refer to the following guide on how to use iGIT to check your submission status:-

Alternatively, you may check on the submission status by emailing us at i-greatcare@greateasterntakaful.com.

Note: Kindly be informed that you will receive a notification if the certificate alteration is rejected due to further supporting document(s) is required or the form submission was incomplete. The notification will send via email and SMS to the registered email address and phone number.

Kindly refer to “Submission Checklist” under “My Form Submission” to get further information on document(s) required.

 

e-Forms

 

No.  Type of Service Request  Service Request  Form  Supporting Documents 
1 Great ID - Request to Update Mobile No. - for One Time Password Great ID - Request to Update Mobile No. Great ID - Request to Update Mobile No.  
2 Reinstatement Reinstatement Health Warranty (PSF07) Letter of Consent
Medical Report
Others
Questionnaire
Copy of Person Covered's NRIC with signature
3 Partial / Full Surrender Partial Withdrawal Discharge Voucher for Withdrawal / Surrender (PSF33) Copy of Person Covered's NRIC (If Person Covered ≥ 18 years old)
Copy of Certificate Owner's NRIC (If Person Covered < 18 years old)
Letter of Consent
Full Surrender Discharge Voucher for Withdrawal / Surrender (PSF33) Copy of Person Covered's NRIC (If Person Covered ≥ 18 years old)
Copy of Certificate Owner's NRIC (If Person Covered < 18 years old)
Free-look Cancellation Refund Discharge Voucher for Withdrawal / Surrender (PSF33) Letter
4 Change in Sum Covered / Regular Contrbution / Benefits Increase Sum Covered / Include New Benefits / Change Regular Contribution Application for Inclusion / Conversion / Alteration of Coverage (PSF02) Answer Sheet
ILP Calculator
Letter of Consent
Others
Questionnaire
Copy of Person Covered's NRIC with signature
Decrease Sum Covered / Cancel Benefits Application for Inclusion / Conversion / Alteration of Coverage (PSF02) ILP Calculator
Letter of Consent
Copy of Person Covered's NRIC with signature
5 Others Change Occupation Request for Contractual Changes (PSF01) Answer Sheet
Letter of Consent
Others
Questionnaire
Family Discount Application Request for Contractual Changes (PSF01)  
Duplicate Copy of Certificate Request for Contractual Changes (PSF01) Others
Payment History Request for Contractual Changes (PSF01) Letter
Suspense Refund Request for Contractual Changes (PSF01) Letter
Change of Smoking Status Request for Contractual Changes (PSF01) Answer Sheet
Letter of Consent
Others
6 Appointment/Changes Of Nominee(s) as Beneficiary(ies) - More than 4 Beneficiaries Appointment/ Change Of Nominee(S) As Beneficiary(Ies) - More than 4 Beneficiaries Appointment/Changes Of Nominee(s) as Beneficiary(ies) Copy of Person Covered's NRIC with signature
7 Change of Personal Particulars Change of Name/ DOB/ Gender/ Title Name/ Country of Birth/ Nationality/ NRIC No./Birth Certificate/Passport No. Request For Alteration in Personal Details (PSF01A) Certified True Copy of NRIC/Passport/Birth Certificate
Change of Adress/ Contact (Applicable only if Person Covered is not a Certificate Owner) Request For Alteration in Personal Details (PSF01A)  
Change Signature Request For Alteration in Personal Details (PSF01A)  
8 Single Contribution Top Up/ Regular Contribution Apportionment Amendment Of Regular Contribution Apportionment Investment-Linked Plans – Application Form For Amendment (PSF06A)  
Single Contribution Top-Up Investment-Linked Plans – Application Form For Amendment (PSF06A)  
9 Foreign Tax Residency Self-Certification (Individual) Foreign Tax Residency Self-Certification (Individual) Foreign Tax Residency Self-Certification (Individual) Form  
10 Hajj By Proxy Service Hajj By Proxy Service Hajj By Proxy Service Form (Badal Hajj)  
11 Waqaf Service Waqaf Service Waqaf Service Form  
12 Appeal Request Appeal Request Letter Others
13 Non Disclosure Non Disclosure Letter Answer Sheet
Letter of Consent
Others
Questionnaire
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