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Great Eastern Takaful is committed to providing friendly, efficient, and customer-focused service at all times. We will ensure that all complaints are handled promptly and professionally according to our company's policies and guidelines. Nonetheless, we acknowledge that our customers must be provided with the avenue to give us feedback and/or complaints.
Our aim is to:
How to make a complaint/give feedback/pay compliments
There are several channels to do so:
You should hear from us within two working days. For non-complicated cases, we will respond within 14 working days from the date the complaint is received. For complicated cases, we will respond within 14 working days from the date the complaint is received, and the complainant will be updated of the progress every 30 days until it is resolved.
Where to send feedback/complaints?
Please send your Customer Feedback Form or your complaint letter to the Great Eastern Takaful Customer Feedback Unit at:
Great Eastern Takaful Berhad
Customer Feedback Unit
Level 3 Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur
Telephone: (603) 4259 8338 Extn 7372
Fax: (603) 4252 7528
Notice of Avenue to Seek Redress
It is important for us to resolve your complaints promptly and fairly. However, if you remain dissatisfied and wish to pursue further after we have completed the complaint resolution process, you may refer to the below external bodies in pursuit of redress or resolution of your complaint: