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We are committed to providing a quality service to all our customers. If something is amiss, we want to know about it so we can serve you better. We have a number of electronic forms that are available for download.
Great Eastern Takaful is committed to providing friendly, efficient, and customer-focused service at all times. We will ensure that all complaints are handled promptly and professionally according to our company's policies and guidelines. Nonetheless, we acknowledge that our customers must be provided with the avenue to give us feedback and/or complaints.
Our aim is to:
How to make a complaint/give feedback/pay compliments
There are several channels to do so:
You should hear from us within two working days. For non-complicated cases, we will respond within 14 working days from the date the complaint is received. For complicated cases, we will respond within 14 working days from the date the complaint is received, and the complainant will be updated of the progress every 30 days until it is resolved.
Where to send feedback/complaints?
Please send your Customer Feedback Form or letter to the Great Eastern Takaful Customer Feedback Unit/Complaint Handling Unit at:
Great Eastern Takaful Berhad
Customer Feedback Unit/Complaint Handling Unit
Level 3 Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur
Telephone: (603) 4259 8338 Extn 7372
Fax: (603) 4252 7528
Notice of Avenue to Seek Redress
If you are not satisfied with the response or the decision of our company, you may submit your complaint either to the Financial Mediation Bureau (FMB) within six months from the date of our company’s final decision or to BNMLINK/BNMTELELINK Bank Negara Malaysia (BNM).
Should you require further clarification on the proper avenue for dealing with your complaint with regards to FMB or BNM, you may contact our Customer Feedback Unit/Complaint Handling Unit.
Both the FMB and BNM can be contacted at:
Financial Mediation Bureau:
Tingkat 25, Dataran Kewangan Darul Takaful,
4 Jalan Sultan Sulaiman,
50000 Kuala Lumpur
Telephone: (603) 2272 2811
Fax: (603) 2274 5752
Bank Negara Malaysia:
Laman Informasi Nasihat dan Khidmat (BNMLINK):
(Walk-in Customer Service Centre)
Ground Floor, D Block, Jalan Dato' Onn, 50480 Kuala Lumpur
Contact Centre (BNMTELELINK):
Corporate Communication Department, Bank Negara Malaysia
P.O.Box 10922, 50929 Kuala Lumpur
Overseas: (603) 2174 1717
Fax: (603) 2174 1515