Please read carefully the information below before using this website.
CONDITIONS OF ACCESS
Access to this website is granted by GREAT EASTERN TAKAFUL Berhad (hereinafter referred to as "GETB") and its representation is subjected to the following conditions:
BY ACCESSING THIS WEBSITE AND ANY PAGE THEREOF, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS BELOW, PLEASE DO NOT ACCESS, OR PLEASE DISCONTINUE YOUR ACCESS TO THIS WEBSITE OR ANY PAGE THEREOF IMMEDIATELY.
References to 'you', 'your' and 'yours' are references to the person(s) accessing this website. References to 'we', 'us' and 'our' are references to GETB. The headings herein are inserted for reference only.
The information, material, functions and content provided in this website and the Conditions of Access as specified herein may be changed from time to time with or without notice at GETB's absolute discretion. However, where the variation or change is in our sole opinion, of a substantial nature and materially affects your access to this website we shall notify you of such variation or change by giving you seven (7) days prior notice by display on our website or by such other mode as we deem fit, unless we are unable to do so due to circumstances beyond our reasonable control. Where the variation is in respect of these Conditions of Access, your continued access to this website subsequent to such variation shall be deemed as your agreement and binding acceptance of the same.
Your access to this website shall at all times be in compliance with any guidelines, directions of GETB or any law, regulations or legislation as may be applicable and you agree that you shall not abuse or misuse this website or the services herein, in any way. Without prejudice to the generality of the foregoing, you shall not nor assist any other person to hack into or obtain unauthorised access to this website or any services herein nor interfere with the access and use of the same by others. Further, you agree that you shall not carry out nor assist any other person to transmit communication, information or materials which adversely affects our rights or the rights of others, which is morally offensive, which adversely affects our internet takaful system or the security of our internet takaful system or which is otherwise against the law.
IMPORTANT DOs and DON’Ts
DISCLAIMER OF WARRANTIES AND LIABILITIES
The following clauses exclude or limit our legal liability for this website. You should read them carefully.
Whilst we will use our reasonable endeavours to ensure the accuracy, currency, availability, correctness and completeness (in the context of its purpose) of the information and materials contained in this website, all information and materials including those on services, products, financial information, data, text, graphics, audio, video, links or other items are provided strictly 'as is', and 'as available' and is so provided for your information and reference only. Therefore GETB does not warrant the accuracy, adequacy or completeness of such information and materials and expressly disclaims liability for errors or omissions in such information and materials. The use thereof is at your sole risk. No warranty of any kind, implied, express or statutory, including but not limited to any warranty of title, non-infringement of third party rights, merchantability, satisfactory quality, fitness for a particular purpose and freedom from computer viruses, is given in conjunction with this website, or any information and materials therein. No warranty is given that access to any information or materials on this website or this website as a whole will be provided uninterrupted or free from errors or that any identified defect will be corrected. Further, no warranty is given that this website or any information or materials are free from any virus or other malicious, destructive or corrupting codes, agents, programs or macros. We make no representations or warranties regarding the accuracy, functionality or performance of any third party software that may be used in connection with this website.
SCOPE OF WEBSITE USAGE
This website (and especially any takaful information offered through this website) is currently intended for those who access it from within Malaysia only and nothing herein shall be construed as GETB providing takaful information and facilities outside of Malaysia. Materials and information in this website are not intended for use by persons located in or resident in jurisdictions which restrict the distribution of such materials and information and we do not guarantee that this website complies with or is appropriate for use in places outside of Malaysia. You are required to inform yourselves about and observe any relevant laws, regulations and local practices whether in relation to restrictions or otherwise and also any applicability thereof in the light of your own individual circumstances.
Without affecting the generality of the foregoing, any information or material on products and services is intended to be of general information to persons within Malaysia only. Nothing in this website should be regarded as any advice or recommendation with respect to products and services nor as any offer or solicitation to buy the said products and services. You should seek professional advice at all times and obtain independent verification of the materials and information provided in this website prior to making any investment, business or commercial decision based on any such materials or information.
You are wholly responsible for use of the website by yourself and/or any person using your computer and you must ensure that any such person complies with the terms and conditions herein. In the event that the laws of the jurisdiction you are in do not permit or impose restrictions on the access to the contents of this website, you shall forthwith discontinue access or comply with such restrictions (as the case may be).
COPYRIGHT AND TRADEMARKS
The copyright in this website is owned by GETB. No part or parts hereof may be reproduced, distributed, republished, displayed, broadcast, hyperlinked, framed or transmitted in any manner or by any means or stored in an information retrieval system without the prior written permission of GETB save for the provision in the paragraph captioned 'Restricted Use for Agents and Potential Agents' below. You also may not, without GETB's permission, insert a hyperlink to this website on any other website, frame or "mirror" any material contained on this website on any other server.
All text, graphics, images, art, photos, video or other multimedia work or any combination thereof available on this website are at all times protected by copyright, trademarks and service marks and any other applicable Intellectual Property or proprietary rights, all of which are the property of GETB and where applicable, third party proprietors. No right or licence is given to any party accessing this website to download, reproduce or use any such content. No trade mark or service mark displayed on this website may be used as a link to any GETB member's site or any other site unless establishment of such a link and use of such trade mark or service mark is approved in advance by GETB in writing.
Restricted Use for Agents and Potential Agents
If you are an Agent or potential Agent of GETB, you may print, copy, download or temporarily store extracts from this website, strictly for your personal information and provided nothing is altered, when you use or are contemplating the use of our products and services for which the page or extract from this website is relevant in your direct/indirect soliciting of takaful business for GETB.
No granting of rights
Any rights not expressly granted herein are reserved.
Links to other sites
Where we provide hypertext links to other locations on the Internet, such is done for information purposes only. No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information on this website. We are not responsible for the content of any other websites or extracts from links or pages linked to or linking to this website. We have not verified the content of any such websites. Following links to any other websites or pages shall be at your own risk and we shall not be responsible or liable for any damages or in any other way in connection with linking.
Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.
SECURITY OF MESSAGES
Messages sent at user's risk
Messages sent over the Internet cannot be guaranteed to be completely secure as they are subject to possible interception or loss or possible alteration. We are not responsible for them and will not be liable to you or anyone else for any damages or otherwise in connection with any message sent by you to GETB or any message sent by GETB to you over the Internet.
You hereby irrevocably agree to indemnify and keep GETB indemnified from all liabilities, claims, losses (directly or indirectly) and expenses, including any legal fees on a full indemnity basis, that may be incurred by GETB or any member thereof in connection with or arising from.
The failure of GETB to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision.
If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to any law, which is applicable to GETB, then the invalid and unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, without invalidating any other provisions of the terms and conditions herein.
GOVERNING LAW AND JURISDICTION
By accessing this website and/or using the services offered through this website, you agree that Malaysian law:
This website is best viewed with: Internet Explorer 9 and above.
Screen resolution 1024 X 768 pixels.
At Great Eastern Takaful Berhad, our vision is to pave the way to a GREAT and COLOURFUL life: Takaful for YOU & ME.
Our mission statement consists of:
GETB also considers compliance with various regulators’ requirements including the Shariah requirements; one of the most important and one of our strategic priorities. Our Customer Feedback Unit promotes fair dealing in business conduct with participants and is in place to protect the interests of our stakeholders.
Easy to reach
We are committed to provide efficient and effective services in handling complaints and enquiries. You may address all concerns or complaints relating to handling of your personal information by contacting us through these channels:
Tel: 1 300 13 8338
Fax: (603) 4259 8808
Our Commitment to enquiries and complaints
We believe that you are entitled to efficient, honest and fair treatment in your dealings with us, especially if something goes wrong.
We want to know straight away if we can improve our service and welcome your feedback as we genuinely want to resolve any problem you may have. If we have not met your expectations, please let us know. If we have exceeded your expectations, we would love to hear from you.
Our complaints handling process is based on the following principles:-
Details of your enquiries/complaints
In order to resolve your complaint, it is important that you give us as much information as possible when you contact us. Please provide the following information, such as:
Once we receive sufficient information, we will be able to investigate your complaint and work towards a resolution.
If you feel that your complaints are resolved unfairly, we shall advise you on the alternative dispute resolution avenue.
Recording of complaints
All complaints received are recorded in a register and a reference number is allocated to each complaint. A complaint file is opened for documentation of records and work done on each case. In addition, the status and progress of each complaint is kept in the system for easy monitoring, tracking, retrieval and analysis.
Prompt response to enquiries
We strive to provide timely responses to all interactions with us.
Prompt response to complaints
We strive to provide timely responses to all your interactions with us.
Delivering our promises through our claims process
It is our endeavour to settle justified claims promptly through standardized procedures in claims administration. To facilitate your claims, you need to submit sufficient documentation. For documentation related to a specific claim, please visit our claims page.
Should you need further information on how to submit a claim or download claim forms you may visit www.i-greatpartner.com.my.
Once you have made your submission, you can expect to receive a response from us within 14 working days.
If at all, you are not satisfied with our claim decision contact:
Customer Feedback Unit
Great Eastern Takaful Berhad
Level 3 Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur
Tel: 1 300 13 8338
Fax: +603 4259 8808
Key points to remember
Pillar 1: Takaful Made Accessible
Offer an active engagement model where a customer is aware of:
We are committed to provide efficient and effective services in handling complaints and enquiries. You may address all concerns or complaints relating to handling of your personal information by contacting us through these channels:
Better engagement and improved services
Service Level Target
Pillar 2: Know Your Customer
To understand customer’s profile adequately which enables us to:
Service Level Target
Pillar 3: Timely, Transparent and Efficient Service
Deliver a seamless service where customers are aware of:
Service Level Target
Pillar 4: Fair, Timely and Transparent Claims Settlement Process
Deliver a seamless claim processing and settlement experience wherein customers are aware of:
Provide peace of mind to the Customer.
Service Level Target
Note: Claims settlement and timeline for General Takaful business is governed by Bank Negara Malaysia's Guideline on Claims Settlement Practices and General Takaful Operators shall operate accordingly.
This Customer Service Charter comes into effect from 1 January 2018.
By interacting with Great Eastern Takaful Berhad (“the Takaful Operator”), submitting information to the Takaful Operator, enrolling or signing up for any products or services offered by the Takaful Operator, you are providing personal information to the Takaful Operator.
“Personal information” means any information which relates to you and which has been or will be provided by you to the Takaful Operator, including but not limited to your name, bio-data or personal profile, National Registration Identity Card number, passport number, address, telephone number, email address, images, your personal preferences, particulars of any third party person covered or beneficiary, financial and banking account information, and any information which may identify you, any person covered, executor or beneficiary, that has been or may be collected, stored, used and processed by the Takaful Operator from time to time. The term “personal information” also includes sensitive personal information which means any personal information consisting of information as to physical or mental health or condition, political opinions, religious beliefs or other beliefs of a similar nature, and the commission or alleged commission of any offence.
By providing personal information to the Takaful Operator, you consent (and where required, explicitly consent) to such use of your personal information including sensitive personal information, in the manner set out in this Notice. Such consent and authorisation herein shall extend to any information obtained from any of the takaful certificate (s) presently provided to you, any new application to the Takaful Operator for takaful certificate, and claim processing, such historical financial or credit records, data or information whether or not provided personally.
As a general rule, if you are under the age of 18 years, the Takaful Operator will obtain the consent from your parent, guardian or person who has parental responsibility for you. However, if you have attained the age of 16 years and wish to participate in a family takaful certificate on your own life or on another life in which you have a permissible takaful interest, you are deemed to have the capacity to give your own consent in relation to that takaful certificate.
The Takaful Operator may collect your personal information in the following manner, which includes but not limited to:
a. when you submit any form, including but not limited to application, proposal or claim forms;
b. when you enter into any agreement or provide other documentation or information in respect of your interactions and transactions with the Takaful Operator, or when you use the Takaful Operator’s services;
c. when you interact with the Takaful Operator’s staff, including the Takaful Operator’s customer service officers, e.g. via telephone calls (which may be recorded), letters, facsimile transmission, face-to-face meetings, digital platforms (including social media) and email;
d. when you use some of the Takaful Operator’s services provided through online and other technology platforms, e.g. websites and applications including when you establish any online accounts with the Takaful Operator;
e. when you request the Takaful Operator to contact you, be included in an email or other mailing list; or when you respond to the Takaful Operator’s request for additional personal information, or the Takaful Operator’s promotions and/or other initiatives;
f. when you are contacted by, and respond to, the Takaful Operator’s authorised representatives and other service providers;
g. when the Takaful Operator receives references from business partners and third parties, e.g. where you have been referred by them;
h. when your images are captured by the Takaful Operator via CCTV cameras while you are within the Takaful Operator’s premises, or via photographs or videos taken by the Takaful Operator or its authorised representatives when you attend events hosted by the Takaful Operator;
The Takaful Operator may also collect and/or verify your personal information from third parties such as a certificate owner who has taken up the takaful certificate on you or for your benefit, agents, brokers, business or strategic partners of the Takaful Operator and third parties from whom you have been referred to the Takaful Operator, or third parties from whom the Takaful Operator seeks or receives information on you in connection with your takaful certificate, which includes your takaful certificate application, or claims, e.g. from any of the Great Eastern group of companies, other insurers or takaful providers, insurance associations and takaful associations, hospitals, clinics and the relevant authorities.
If you provide the Takaful Operator with any personal information relating to a third party, including where you have named them as a person covered, executor, or beneficiary, or where you refer a third party to the Takaful Operator for the purposes of offering the Takaful Operator’s products and/or services to that third party, you represent to the Takaful Operator that you have obtained the consent of the third party for you to provide the Takaful Operator with their personal information for the purposes set out herein. References to “your personal information” shall include the personal information of third parties provided by you.
Your personal information may be used, recorded, stored, archived, disclosed or otherwise processed by or on behalf of the Takaful Operator (and its successors in title) for the following purposes:
a. for the provision of takaful services, as may be applicable and to carry out any activity or duty as a takaful operator, including but not limited to any operational or internal management purposes;
b. to assess or process any proposals or applications submitted on any of the Takaful Operator’s products and services, including any future underwriting;
c. any claim or investigation or analysis of such claim, including to ascertain your claims history in order to improve claims processing and prevent fraudulent claims, including any future claims assessment;
d. to manage and service the Takaful Operator’s relationship with you and to provide you with improved customer service;
e. to match and update any personal information held by the Takaful Operator and the Great Eastern group of companies (“Great Eastern”) relating to you from time to time (for more information on Great Eastern Takaful, log on to greateasterntakaful.com);
f. to offer and/or process any alterations, variations, cancellation or renewal of products or services by the Takaful Operator or by Great Eastern;
g. for direct marketing and general marketing of insurance and takaful products and services of the Takaful Operator, Great Eastern or third party products and services which are Shariah compliant that may be of interest to you. Please be assured that marketing information in respect of third party products and services will only be sent to you if you have expressly consented to the same;
h. for research and audit including but not limited to historical and statistical purposes;
i. to exercise any right of subrogation or recovery;
j. to prevent, investigate, or report any actual or suspected money laundering, terrorist financing, bribery, corruption, actual or suspected fraud including but not limited to takaful fraud, evasion of tax or economic or trade sanctions, and other criminal or unlawful activities;
k. for retakaful;
l. for litigation or potential litigation; and
m. if required by law or in good faith, if such action is necessary:
i. to comply with any law enforcement, court orders or legal process, and/or
ii. to protect and defend the rights or property of the Takaful Operator and Great Eastern Takaful (for information, log on to greateasterntakaful.com).
The information that you have provided to the Takaful Operator is necessary. If you do not provide the Takaful Operator with such information, the Takaful Operator may not be able to provide you with the takaful coverage and/or respond to any claim.
The Takaful Operator may disclose and/or provide your personal information to the following parties (within and outside Malaysia) for the purposes stated above:
a. the Takaful Operator’s authorised representatives;
b. in relation to third party certificates, the certificate owner and/or person covered;
c. in relation to group certificates, the certificate owner and/or to their agent or brokers;
d. third party service providers (who provide administrative, telecommunications, computer related facilities including but not limited to the purchase of hardware or software, system enhancements, migration or maintenance, if any, payment, data processing, storage, or other services to the Takaful Operator in connection with or related to the conduct or manner of operation of our business) to fulfil the obligations of the Takaful Operator to you;
e. banks and financial institutions;
f. insurers or takaful operators, fraud detection and prevention services, retakaful operators, takaful associations such as the Malaysian Takaful Association and takaful industry regulatory authorities;
g. any credit reference agencies or, in the event of default, any debt collection agencies;
h. any takaful rating organizations that collect information about credit history, accident fault, injury description and amounts paid and share it with other insurance companies or takaful operators and others entitled to see it;
i. any person, who is under a duty of confidentiality and has undertaken to keep such data confidential, which the Takaful Operator has engaged to fulfil its obligations to you;
j. any actual or proposed assignee, transferee, participant or sub-participant of the Takaful Operator’s rights or business;
k. any person to whom the Takaful Operator is under an obligation to make disclosure under the requirements of any law, rules, regulations, codes of practice or guidelines binding on the Takaful Operator including, without limitation, any applicable regulators, governmental bodies, or industry recognized bodies such as the Malaysian Takaful Association, and where otherwise required by law
l. other companies in Great Eastern, and the Takaful Operator’s affiliates; and
m. any business or strategic partners.
The Takaful Operator will take reasonable efforts to protect personal information in its possession or control by making reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks. However, the Takaful Operator cannot completely guarantee the security of any personal information the Takaful Operator may have collected from or about you, or that e.g. no harmful code will enter the Takaful Operator’s website (e.g. viruses, bugs, trojan horses, spyware or adware). You should be aware of the risks associated with using websites.
While the Takaful Operator strives to protect your personal information, the Takaful Operator cannot ensure the security of the information you transmit to the Takaful Operator via the internet, and the Takaful Operator urges you to take every precaution to protect your personal information when you are on the internet. The Takaful Operator recommends that you change your passwords often, use a combination of letters and numbers, and ensure that you use a secure browser.
If applicable, you undertake to keep your username and password secure and confidential and shall not disclose or permit it to be disclosed to any unauthorised person, and to inform the Takaful Operator as soon as reasonably practicable if you know or suspect that someone else knows your username and password or believe the confidentiality of your username and password has been lost, stolen or compromised in any way or that actual or possible unauthorised transactions have taken place. The Takaful Operator is not liable for any damages resulting from any security breaches related to unauthorised and/or fraudulent use of your username and password.
The Takaful Operator may retain your personal information for such time as deemed to benecessary for the purpose of fulfilling any operational, audit, investigation, legal, regulatory, tax or accounting requirements, including but not limited to any potential litigation, and future underwriting and claims assessment purposes.
Web beacons (also known as pixel tags and clear GIFs) involve graphics that are not apparent to the user. Tracking links and/or similar technologies consist of a few lines of programming code and can be embedded in the Takaful Operator’s websites or platforms. Web beacons are usually used in conjunction with cookies and primarily used for statistical analysis purposes. This technology can also be used for tracking traffic patterns on websites and platforms, as well as finding out if an e-mail has been received and opened and to see if there has been any response.
The Takaful Operator may employ cookies and other technologies as follows:
a. tracking information such as the number of visitors and their frequency of use, profiles of visitors and their preferred sites;
b. making the Takaful Operator’s websites and platforms easier to use e.g. cookies may be used to help speed up your future interactions with the Takaful Operator’s websites and platforms;
c. to better tailor the Takaful Operator’s products and services to your interests and needs e.g. cookies information may be identified and disclosed to the Takaful Operator’s service providers and business partners to generate consumer insights;
d. collating information on a user’s search and browsing history;
e. when you interact with the Takaful Operator on the Takaful Operator’s websites and platforms, the Takaful Operator may automatically receive and record information on its server logs from your browser. The Takaful Operator may collect for the purposes of analysis, statistical and site-related information including, without limitation, information relating to how a visitor arrived at the website or platform, the browser used by a visitor, the operating system a visitor is using, a visitor's IP address, and a visitor's click stream information and time stamp (which may include e.g. information about which pages they have viewed, the time the pages were accessed and the time spent per web page);
f. using such information to understand how people use the Takaful Operator’s websites and platforms, and to help the Takaful Operator improves its structure and contents;
g. using cookies that are necessary in order to enable the Takaful Operator’s websites and platforms to operate e.g. cookies that enable you to log onto secure parts of the Takaful Operator’s websites and platforms; and/or
h. personalising the website and platform for you, including delivering advertisements which may be of particular interest to you and using cookie related information to allow the Takaful Operator to understand the effectiveness of the Takaful Operator’s advertisements.
Some cookies the Takaful Operator uses are from third party companies to provide the Takaful Operator with web analytics and intelligence about the Takaful Operator’s websites and platforms. These companies collect information about your interaction with the Takaful Operator’s websites and platforms. The Takaful Operator uses such information to compile statistics about visitors who interact with the websites, platforms and other online content related to the Takaful Operator, to gauge the effectiveness of the Takaful Operator’s communications, and to provide more pertinent information to its visitors.
The way which cookies can be managed depends on your browser. For more information on how to configure or disable cookies, please refer to the 'Help' option of your internet browser.
Data analytics, artificial intelligence and machine learning may be used for some of the purposes stated above.
You may access certain personal information held by the Takaful Operator based on the applicable data protection laws of Malaysia.
You may access your personal information at any time by calling the Takaful Operator’s Customer Careline or visiting the Customer Portal. If you have any inquiry such as limiting the processing of certain information, including the withdrawal of consent to receive marketing information, you may contact the Takaful Operator’s Customer Careline, or write to the Takaful Operator.
The Takaful Operator may charge a reasonable fee for access. If you can show that the personal information held by the Takaful Operator is not accurate, complete and up to date, the Takaful Operator will take reasonable steps to ensure it is accurate, complete and up to date upon receiving your verification or feedback.
If you have any complaints in respect of your personal information, you may contact the Takaful Operator’s Privacy Officer.
|Great Eastern Takaful Berhad|
|Customer Service Care||1300-13-8338|
The Takaful Operator may review and update this Notice from time to time to reflect changes in the law, changes in the business practices, procedures and structure of the Takaful Operator and Great Eastern, and changes in the community's privacy expectations. It is not generally feasible to notify you of changes to this Notice and as such, you can log on to the Takaful Operator’s website to obtain the latest version of the Notice at any time.
In the event of any inconsistencies between the English version and the Bahasa Malaysia version of this Notice, the English version shall prevail.
Please visit the Bahasa Malaysia version.
Any personal information that you have provided or will be providing, may be used, recorded, stored, archived, disclosed or otherwise processed by or on behalf of Great Eastern Takaful Berhad (“GETB”), including GETB’s successors in title for the following purposes:
“Personal information” means any information which relates to you and which has been or will be provided by you to GETB and/or Great Eastern, including but not limited to your name, National Registration Identity Card number, passport number, address, telephone number, email address, images, your personal preferences, financial and banking account information and any information which may identify you, that has been or may be collected, stored, used and processed by GETB from time to time. The term “personal information” also includes sensitive personal data which means any personal data consisting of information as to physical or mental health or condition, political opinions, religious beliefs or other beliefs of a similar nature and the commission or alleged commission of any offence.
GETB may retain your personal information for such time as deemed to be necessary for the purpose of fulfilling any administrative, audit, investigation, legal, regulatory, tax or accounting requirements, including but not limited to any potential litigation purpose.
The information that you have provided to GETB is necessary. If you do not provide GETB with such information, GETB may not be able to process, administer or manage your application and role as a GETB agent, including but not limited to your promotion and commission.
If you provide us with any personal information relating to a third party, by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their personal information for the purpose related to you as set out in this notice.
GETB may disclose and/or provide your personal information to the following parties (within and outside Malaysia) for the purposes stated above:
You may access certain personal information held by GETB based on the applicable data protection laws of Malaysia.
You may access your personal information through the i-Great Partner website (https://igreatpartner.greateasterntakaful.com). If you have any inquiry such as limiting the processing of certain information, you may contact GETB through Internet Communication Module (ICM) in i-Great Partner.
If you have any complaints in respect of your personal information, you may contact our Privacy Officer at 603-4259 8381.
GETB may charge a reasonable fee for access. If you can show that the personal information kept by GETB is not accurate, complete and up to date, GETB will take reasonable steps to ensure it is accurate, complete and up to date upon receiving your verification or feedback.
GETB may review and update this Personal Data Protection Notice from time to time to reflect changes in the law, changes in its business practices, procedures and structure of GETB, Great Eastern, and changes in the community’s privacy expectations. Any updates and/or changes to this Personal Data Protection Notice will be posted in the i-Great Partner website. You are advised to refer to the i-Great Partner website periodically to keep yourself updated of any changes.
In the event of any inconsistencies between the English version and the Bahasa Malaysia version of this notice, the English version shall prevail.
Please click here for the Bahasa Malaysia version.
INFORMATION GREAT EASTERN TAKAFUL COLLECTS AND HOW THE INFORMATION IS USED
When you sign up for a new certificate or register for our services, we ask you for your personal particulars via various modes of communication (e.g. electronic form transmission, hardcopy form filling, etc.) such as your contact details, amongst other information. Whenever we collect this personal information from you, we will make reference to this policy. We limit the collection and use of personal information to what is necessary to administer our business, to offer the best possible range of financial plans, products and/or to deliver superior service to you
SECURITY PROCEDURES IN PLACE TO PROTECT THE INFORMATION
We are committed to protect the security of your personal information. For this purpose and to the best of our ability, we have put in place the required control system to ensure security and confidentiality of our customers’, agents’ or business partners’ information at all times. These security standards and procedures shall be maintained notwithstanding any ending or termination of this business relationship. For further information on our security measures, please see our statement on Security Policy and Features below.
We also maintain stringent procedures authorizing only such employees as are strictly relevant or required to access your information on a need-to-know basis. Our employees have been educated and have personally undertaken to observe/act in accordance to your right to privacy and confidentiality. Any breach by the employee of our corporate policies would be viewed seriously and subject the employee to such disciplinary action as we may consider appropriate.
SECURITY POLICY AND FEATURES
We have put in place security measures to prevent unauthorized access which could result in the alteration, destruction, theft of data or compromise the confidentiality of our customers’ or agents’ or business partners’ data. Our site utilizes commercially proven security hardware and software products in our system, network and application infrastructure. These security products include routers, firewalls, secure operating system, authentication processes, encryption technology, etc.
Please note that you play a part in system security as well. Although we exercise every reasonable effort to provide a variety of safe, secure and reliable system, we do not have control over the computer, computer software, system and other incidentals used by you to access the system and further transmission over the internet cannot be guaranteed, warranted or represented to be absolutely secure. If you have registered for on-line facility, you should not share the facility with another person or reveal both your “system user-id” and “password”. The “password” is supposed to be a secret code and it must be changed immediately, if you feel that it has been compromised. Under good practice, “password” must be changed regularly and its secret code cannot be easily guessed.
SHARING OF INFORMATION
We will not disclose your personal information to others unless we have given you prior notice of disclosure or have been previously authorized by you. We do reserve the right to disclose or report personal information in limited circumstances where we believe in good faith that disclosure is required under any law, regulation, guidelines or directives (whether or not having the force of law), to cooperate with regulators, law enforcement authorities or any authority having jurisdiction over us, or to enforce and protect our rights or property.
To ensure that you benefit from the full range of financial plans, products and/or services as well as other opportunities, we may from time to time share your personal information with our agents, affiliated or member companies within our Group and/or other business partners. In such circumstances, we protect that personal information with a confidentiality agreement and these entities must confirm to our privacy standards so that confidentiality of the information is always protected.
Disclaimer by Takaful Advisor on social media account
Any views, opinions, references, assertions of fact and/or other statements that a financial representative may set out on his/her social media account(s) or otherwise are his/her personal views and are not necessarily the views held by Great Eastern Takaful. Great Eastern Takaful disclaims any liability whatsoever that may arise out of or in connection with such statements.