Guides | Customer Services | Great Eastern Takaful

Announcement

Latest announcements and updates Keep up to date with latest news and info from us.

Claims

Accidental

Find out the required documents and method to submit your accidental claim.

Hospital and surgical

Find out the required documents and method to submit your hospitalisation, surgical and outpatient claims.

Critical illness

Find out the required documents and method to submit your critical illness claim.

Total and permanent disability

Find out the required documents and method to submit your total and permanent disability claim.

Death

Find out the required documents and method to submit a death claim.

Certificate management

Advance Contribution Facility (ACF)

Apply and withdraw your Advance Contribution Facility (ACF) here. It is an option provided to Certificate holders to pay some or all of your annual contributions in one lump sum.

Certificate assignment

Transfer your Certificate ownership to an individual, company or institution here or transfer of Takaful benefits from certificate owner (Assignor) to another person or institution (Assignee).

Certificate cancellation / full surrender / partial withdrawal

Find out forms and requirements for free-look cancellation, full surrender and partial withdrawal.

Certificate reinstatement - reactivate certificate after lapsed Find out the requirements and Health Warranty form to request for Certificate reinstatement.

Change of ownership Change ownership for all third party Certificate such as juvenile, spouse and keyman Certificate.

Change in sum covered / regular contribution / benefits

Increase/ decrease your Sum Covered, include new/ cancel benefits or change regular contributions.

Direct credit facility Find out Direct Credit Facility form and other FAQs here.

Duplicate copy of certificate Find out how to duplicate a copy of lost Certificate and change from e-Certificate to hard copy Certificate document.

Hajj by proxy service (Badal Hajj) Find out the required documents and forms for Hajj by proxy service. Applies to Muslims only.

Other FAQs Get answers for all your queries regarding tax relief, complaints, replacement of Certificate, portfolio withdrawal condition, etc.

Waqaf service Find out the required documents and forms for Waqaf services. Applies to Muslims only.

Certificate benefits program

Car Assistance Program (CAP) Find out the required documents and forms for Car Assistance Programme (CAP) and other additional benefits for medical card holder.

Family discount application for medical card Application of 5% family discount if you enrol your family member(s) in a stand alone medical card with us.

Certificate participation / new registration

FAQ: Certificate participation / registration How to participate in Takaful, minimum entry age, customer fact finding and other relevant information related to new Certificate participation/ registration.

Change of personal particulars

Amendment of age Find out the required form and supporting documents to request for personal details alteration (PSF01A) - amendment of age.

Amendment of gender Find out the required form and supporting documents to request for personal details alteration (PSF01A) - amendment of gender.

Change of personal information - Name/DOB/gender/title name/country of birth/nationality/NRIC No./birth certificate/passport No. Find out the required form and supporting documents to request for personal details alteration (PSF01A).

Change of address/contact (applicable only if person covered is not a certificate owner) Find out the required form and supporting documents to request for personal details alteration (PSF01A) - change of address/ contact.

Change of occupation Find out the required form and supporting documents to request for personal details alteration (PSF01A) - change of occupation.

Change signature Find out the required form and supporting documents to request for personal details alteration (PSF01A) - change signature.

Change of smoking status Find out how to change your smoking status.

Form: Foreign tax residency self-certification (Individual)

Form: Request for change - personal data consent form (PSF042)

Digital services

Digital services overview Find out digital services available to view Certificate details and carry out transactions online.

i-Get In Touch Login to the portal exclusively for our customers to manage your Certificate, access claim status and many more.

Great ID Obtain the Great ID to login to i-Get In Touch and GETCare app.

Health care services

Healthcare overview Let us start on your medical journey by recommending the right Panel Specialist.

Investment-Linked Plans contribution and fund switching

Apply for single contribution top up - only for Investment-Linked Plans (ILP) Find out the required form and documents for Application for Amendment Investment-Linked Plans (PSF06A).

Apply for regular contribution top up - only for Investment-Linked Plans (ILP) Find out the required form and documents for inclusion/ conversion/ alteration of coverage (PSF02).

Regular contribution apportionment - to determine/change percentage of each type of fund that you prefer Find out the required form and documents for Application for Amendment Investment-Linked Plans (PSF06A).

Switching of funds - switch existing fund to another fund Find out the required form and documents for Application for Amendment Investment-Linked Plans (PSF06A).

Nomination

Appointment/change of nominee(s) as beneficiary(ies) Find out ways to change or appoint nominee(s) as beneficiary(s).

Appointment/change of nominee(s) as executor(s) Find out ways to change or appoint nominee(s) as executor(s).

FAQ: Correction of nominee/executor particulars Find out ways to correct nominee/executor particulars and other relevant FAQs.

Payment

Contribution payment facilities

Find out information about contribution payment facilities for individual and group Takaful.

Make a certificate payment

Find out ways to make contribution payments with JomPay, ePay, internet banking, cheque, etc.

Payment methods available for auto debit service

Find out ways to setup for auto debit service for contribution payments based on available payment methods.

Renewal contribution receipt Find out ways to receive and access a copy of payment receipt after making a renewal contribution for my Certificate.

Third party contributor Find out ways to declare third party payment or using third party's credit/debit card, cash and cheque irrespective of any amount

Service guide

PDF: Service guide for Bancatakaful A service guide to apply Bancatakaful products.

PDF: Service guide for Takaful Agent A service guide to apply Takaful products and verifying a certified Takaful Advisor.

Surveys / feedback

Customer feedback form We would like to hear from you - provide feedback for us to improve and serve you better.

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