Do you have any queries? We’re here to help, whatever they may be.
Contribution Method | Contribution Frequency | Forms & Documents Required | |||
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Yearly | Half Yearly | Quarterly | Monthly | ||
Credit Card | ![]() |
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Biro Perkhidmatan Angkasa (BPA) | ![]() |
- 1/79 BPA Form - Certified True Copy (CTC) Contributor NRIC - Certified True Copy (CTC) Contributor latest salary slip |
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Direct Debit Authorisation (DDA) | ![]() |
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- Direct Debit Authorisation Form |
GIRO (Autodebit) | ![]() |
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- Auto Debit Form: BSN, MBB, CIMB, RHB, PBB |
Bank's Order | ![]() |
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Cheque | ![]() |
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Cash | ![]() |
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If you are a customer, kindly visit our Customer Portal at https://igetintouch.greateasterntakaful.com. For agent, please visit our Agency Portal at www.i-greatpartner.com.my or contact our careline at 1 300 13 8338.
Contribution Method | Contribution Frequency | Forms & Documents Required | |||
---|---|---|---|---|---|
Yearly | Half Yearly | Quarterly | Monthly | ||
Credit Card | ![]() |
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Biro Perkhidmatan Angkasa (BPA) | ![]() |
- 1/79 BPA Form - Certified True Copy (CTC) Contributor NRIC - Certified True Copy (CTC) Contributor latest salary slip |
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Direct Debit Authorisation (DDA) | ![]() |
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- Direct Debit Authorisation Form |
GIRO (Autodebit) | ![]() |
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- Auto Debit Form: BSN, MBB, CIMB, RHB, PBB |
Bank's Order | ![]() |
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Cheque | ![]() |
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Cash | ![]() |
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No | Product Name | Plan Code |
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1 | i-Medik Rider* | A410 - A414 |
2 | i-Medik Plus Rider |
J1 - J3 |
3 | i-Medik Xtra Rider |
J27-J30 |
4 | i-Medik Xtender Rider |
J33-J37 |
5 | i-Hospitalisation Benefits Rider* |
A409* K5 |
Please choose from one of the following topics:
Illness | Medical Evidence |
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Cancer | Histopathology report |
Stroke | CT Scan/MRI Scan |
Heart Attack | Cardiac enzyme (Troponin T, CK, CKMB), ECG, Echocardiogram report |
Coronary Artery Bypass Surgery | Coronary artery bypass report, Angiogram report, and Echocardiogram report |
Other Serious Coronary Artery Disease | Angiogram report and Echocardiogram report |
Kidney Failure | Dialysis report, Ultrasound or CT Scan report, Renal function test, Urinalysis |
Benign Brain Tumour | Histopathology report or CT Scan/MRI report |
Brain Surgery | Craniotomy/Brain surgery report, CT Scan report |
Note: The items listed may not be exhaustive and the company reserves the rights to request for further information/documents.
If you are a customer, kindly visit our Customer Portal at https://igetintouch.greateasterntakaful.com. For agent, please visit our Agency Portal at www.i-greatpartner.com.my or contact our careline at 1 300 13 8338.
Contribution Payment Facilities
Payment Channel |
Auto Debit Service |
JomPAY | Internet Banking | Pay Now (ePAY) | Cheque Deposit Machine (CDM) | Automatic Teller Machine (ATM) | Cash Recycling Machine (CRM) | Cash | |||
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Savings / Current Account | Easi-Pay (Credit Card/Debit Card) | Biro Perkhidmatan Angkasa (BPA) | |||||||||
Direct Debit Authorisation (DDA) | GIRO | ||||||||||
Payment Frequency |
Monthly, Quarterly, Half Yearly, and Yearly | Monthly only | Monthly, Quarterly, Half Yearly, and Yearly | Quarterly, Half Yearly, and Yearly | |||||||
Forms & Documents Required |
Direct Debit Authorisation Form. |
Verified and approved autodebit form by participanting banks. |
- | 1/79 BPA Form, Certified true copy (CTC) contirbutor NRIC, and Certified true copy (CTC) contributor latest salary slip |
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Bank Simpanan Nasional |
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CIMB Bank Berhad |
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Malayan Banking Berhad |
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Public Bank Berhad |
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RHB Bank Berhad |
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i-Get In Touch |
- | - | Available for cards issued by Visa or Mastercard for: |
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Other JomPAY Participating Banks (Click here for details) |
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Other DDA Participating Banks (Click here for details) |
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Please click here for the Alternative Payment Channel Step by Step Guide.
For DDA, GIRO, and BPA applications, please attach completed forms and documents related as per selection. 2 months advance contribution is required before submitting the application form.
Some of the contribution method may not be available to certain Takaful plans.
Upon subscribing to Auto Debit Service, you are advised to follow the safety measures below to ensure continuous coverage of your takaful certificate:
- To check your card or bank account number is correctly registered as per your instructions.
- To check your card or bank account statement regularly to detect if there are any irregularities with regards to the contribution deduction.
If you suspect any unauthorised deductions had been made to your account or other irregularities concerning your contribution deductions, you should notify your bank and Great Eastern Takaful Berhad immediately.
You are advised to keep the bank-in slip as a confirmation of payment made to the certificate and check the payment status via our customer portal i-Get In Touch for details.
What are the payment method available for auto debit service ?
You may apply below payment method for contributions payment. It is simple, secured and convenient. By using auto debit service, we will automatically deduct your contributions from your bank or card account. There are no additional charges for contributions paid via this facility.
Direct Debit Authorisation (DDA)
What is Direct Debit Authorisation (DDA) ?
DDA is a facility for auto deduction of contributions via saving or current account.
What is the participant banks for DDA?
You may refer below table for DDA participant banks.
No. | Bank Name | Bank Abbreviation |
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1 | CIMB Bank Berhad | CIMB |
2 | Bank Islam Malaysia Berhad | BIMB |
3 | Bank Kerjasama Rakyat Malaysia Berhad | BKRM |
4 | Citibank Berhad | CITI |
5 | Deutsche Bank Malaysia Berhad | DBB |
6 | Hong Leong Bank Berhad | HLBB |
7 | HSBC Bank Malaysia Berhad | HSBC |
8 | Malayan Bank Berhad | MBB |
9 | OCBC Bank Malaysia Berhad | OCBC |
10 | Public Bank Berhad | PBB |
11 | RHB Bank Berhad | RHB |
12 | Standard Chartered Bank Malaysia Berhad | SCB |
13 | Bank of America Merrill Lynch | BOFA |
14 | J.P. Morgan Chase Bank | JPMC |
15 | BNP Paribas | BNPP |
16 | Industrial and Commercial Bank of China | ICBC |
17 | United Overseas Bank | UOB |
18 | Affin Bank Berhad | ABB |
19 | Alliance Bank Malaysia Berhad | ABMB |
20 | Bank of Tokyo-Mitsubishi UFJ (Malaysia) Berhad | BTMU |
21 | Sumitomo Mitsui Banking Corporation Malaysia Berhad | SMBC |
22 | Bank Pertanian Malaysia | AGRO |
23 | Bank of China (Malaysia) Berhad | BOCM |
24 | Bank Muamalat Malaysia Berhad | BMMB |
25 | Al-Rajhi Bank | ARM |
26 | Mizuho Bank (Malaysia) Berhad | MCBM |
27 | Ambank Malaysia Berhad | AMBB |
28 | Kuwait Finance House (Malaysia) Berhad | KFH |
29 | Bank Simpanan Nasional | BSN |
How do I apply for the DDA ?
You will need to complete DDA form and submit it to Takaful Operator with 2 months advance contributions payment.
Where can I have the form ?
Form is available download from company website.
Click Here to download form
Can I submit photocopy form ?
No. Original hand written form is required submit to Takaful Operator for registration process.
GIRO (Autodebit)
What is GIRO?
GIRO is a facility for auto deduction of contributions via bank account.
What is the participating banks for GIRO?
Participant banks as below:
- Malayan Banking Berhad
- Public Bank Berhad
- RHB Bank Malaysia
- Bank Simpanan Nasional
- CIMB Bank Berhad
How do I apply for the GIRO?
You will need to complete Autodebit form and submit it to Takaful Operator with 2 months advance contributions payment.
Where can I have the form?
Form is available at participating banks. Form must be verified and approved by the bank first before submit to Takaful Operator.
Easi-Pay (Credit Card/Debit Card)
What is Easi-Pay Service ?
Easi-Pay Service is a facility for auto deduction of contributions via Visa or Mastercard.
How do I apply for the Easi-Pay Service?
You have to apply the service via client portal (i-Get In Touch).
Click here for the guideline
Can I use debit card for Easi-Pay Service?
Yes. You may use debit card issued in Malaysia only under Visa or MasterCard.
You are encouraged to contact card issuing bank to allow recurring billings under debit card before apply Easi-Pay Service.
Can I use foreign bank credit card for Easi-Pay Service?
Yes. However, Easi-Pay service only accept Visa or MasterCard.
Can I use my uncle's card to pay for my contributions ?
No. This facility is only applicable if you are the card holder or if the card holder is your spouse, children, parents or siblings.
Biro Perkhidmatan Angkasa (BPA)
What is BPA ?
BPA is a facility for auto deduction of contributions via salary deduction.
Who can apply for BPA ?
Contributor must be an employee with the government body or agency who participate in BPA.
How do I apply for the BPA ?
You will need to complete 1/79 BPA Form attach with Certified true copy (CTC) contributor NRIC and Certified true copy (CTC) contributor latest salary slip with 2 months advance contributions payment.
Can I submit photocopy form ?
No. Original 1/79 BPA form is required for registration process.
Where can I have the form ?
Form is available at our agent portal. You may refer to your servicing agent for the form.
Can I apply BPA for yearly payment mode ?
No. BPA only available for monthly payment mode.
Can I apply BPA for initial contributions payment and subsequent for recurring payment ?
Yes. You will need to submit requried documents to Takaful Operator immediately after proposal submission.
JomPAY
What is JomPAY ?
JomPAY is Malaysia’s national bill payment scheme established and operated by Payments Network Malaysia Sdn Bhd (PayNet), under the auspices of Bank Negara Malaysia.
With JomPAY, you can pay your certificate contribution or other certificate related payment using your Savings or Current or Credit Card Account. JomPAY is available through Internet Banking or Mobile Banking or Automated Teller Machine (ATM).
How do I make payment via JomPAY ?
You may make payment by following the simple steps as shown below:
Step 1 | Login to Internet or Mobile Banking and look for JomPAY |
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Step 2 | Enter 16899 in the Biller Code field for GREAT EASTERN TAKAFUL - FAMILY |
Step 3 | Enter your 10-digit Certificate Number in "Ref-1" |
Step 4 | Enter Payment Type & Mobile Phone Number in "Ref-2" field Please refer to the following FAQ and examples of Ref-2 for the Types of certificate payment you can pay using JomPAY |
Step 5 | Enter your Payment Amount |
Step 6 | Confirm and Pay |
What type of certificate payment can be made using JomPAY?
With effective from 1st February 2022, you can make others payment type via JomPAY with indication in "Ref-2" field. In order to ensure your payment is updated promptly into your certificate, please refer to the guide while performing the payment transaction as per below.
Payment Type | Format for Ref-2 | Example for Ref-2 |
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New Business/Renewal Contribution Payment | <Mobile phone number> | 0123456789 |
Single Contribution Top-Up (STCU) | <SCTU><Space><Mobile phone number> | SCTU 0123456789 |
Certificate Alterations (ALTER) | <ALTER><Space><Mobile phone number> | ALTER 0123456789 |
Certificate Reinstatement (REVIVAL) | <REVIVAL><Space><Mobile phone number> | REVIVAL 0123456789 |
Note: Mobile number 0123456789 is for illustration only.
IMPORTANT NOTE:
Please refer the following for documents need to be submitted via email to i-greatcare@greateasterntakaful.com after the payment is made as below:
What is the participant banks for JomPAY ?
For the list of participating banks, please refer http://www.jompay.com.my
Can I apply recurring payment via JomPAY ?
Yes. However, you need to liaise and arrange with your bank.
How do I cancel the JomPAY recurring payment service?
You need to liaise and arrange with your bank.
Internet Banking
What is Internet Banking ?
Internet Banking is a facility for online payment of contribution via bank account.
What is the participant banks for Internet Banking ?
If you have an account in any one of these banks, you can log on to their website and pay online.
Malayan Banking Berhad | www.Maybank2U.com.my |
Public Bank Berhad | www.PbeBank.com.my |
CIMB Bank | www.cimbclicks.com.my |
Bank Simpanan Nasional | www.mybsn.com.my |
How do I make payment via Internet Banking ?
Please click here for Internet Banking Guideline
Can I apply recurring payment via Internet Banking ?
Yes. However, you need to liaise and arrange with you bank.
How do I cancel the Internet Banking recurring payment service?
You need to liaise and arrange with you bank.
Pay Now (ePAY)
What is Pay Now ?
Pay Now is a facility for certificate owner to make payment via i-Get In Touch.
Where to access to Pay Now ?
Certificate owner can access Pay Now via i-Get In Touch except for Initial Contribution Payment. However, Cetificate owner needs to register as an i-Get In Touch user.
Can cetificate owner use debit card to make payment via Pay Now ?
Yes. You may use debit card issued in Malaysia only under Visa or MasterCard.
Can certificate owner use foreign bank debit card to make payment via Pay Now ?
No. Pay Now only accept debit card issued in Malaysia under Visa or MasterCard.
Can certificate owner use foreign bank credit card to make payment via Pay Now ?
Yes. However, this is only for credit card with 3D Secure.
What is 3D Secure Service?
3D Secure service requires an additional security layer and authentication step for online card transactions.
This service is to safeguard against the risk of fraudulent transactions by requesting cardholders to provide the One Time Password (OTP) in order to process the online transactions.
This service is provided by Visa and MasterCard under the name of “Verified by Visa” and “MasterCard SecureCode.”
Can certificate owner use family member’s credit card/ debit card to make payment via Pay Now ?
Yes. However, However it’s subject to cardholder relationship as below:-
a. Spouse
b. Children
c. Parents
d. Siblings
What if certificate owner registered recurring payment via Pay Now and now he/she wants to change to another card for recurring?
Certificate owner can perform change payment method under “My Service Request” in i-Get In Touch to update the new card details as follows:-
i-Get In Touch >> My Service Request >> Change Contribution Method
(click here for guideline)
Are there any receipts issued for payment via Pay Now ?
No receipts will be issued for payment made via Pay Now. However, certificate owner may refer to the payment confirmation sent via SMS and email.
How many attempts can certificate owner try if the payment is unsuccessful?
Certificate owner will be given 3 attempts to make payments.
Can provide guidance how to make payment via Pay Now ?
Please check here for guidance
Cheque Deposit Machine (CDM)
How do I make payment via Cheque Deposit Machine (CDM) ?
You may make cheque deposit payment at any Public Bank Berhad Branches by following the simple steps as shown below:
Step 1 | Select preferred language |
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Step 2 | Press "Yes" |
Step 3 | Select "Bill Payment" |
Step 4 | Press "Accept" |
Step 5 | Select "Great Eastern Takaful" |
Step 6 | Enter 10-digit Certificate Number |
Step 7 | Enter Mobile Phone Number |
Step 8 | Enter Cheque Number |
Step 9 | Enter Cheque Amount |
Step 10 | Deposit Cheque (1 cheque in once time for 1 certificate payment) |
Can I make cheque payment beside Public Bank Berhad ?
No. The facility only available at Public Bank Berhad.
How many certificate payment I can make in one cheque ?
1 cheque for 1 certificate payment only.
Automatic Teller Machine (ATM)
How do I make payment via Automatic Teller Machine (ATM) in Public Bank Berhad ?
You may make payment by following the simple steps as shown below:
Step 1 | Insert Public Bank ATM/Debit Card |
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Step 2 | Select preferred language |
Step 3 | Select "Saving Account" or "Current Account" |
Step 4 | Select "Other Service"/ "More Service" |
Step 5 | Select "Payment" |
Step 6 | Press "Accept" |
Step 7 | Enter "238" for GREAT EASTERN TAKAFUL |
Step 8 | Enter 10-digit Certificate Number |
Step 9 | Enter Mobile Phone Number |
Step 10 | Enter Contribution Amount |
Can I make ATM payment beside Public Bank Berhad ?
No. The facility only available at Public Bank Berhad.
Cash Recycling Machine (CRM)
How do I make payment via Cash Recycling Machine (CRM) at Public Bank Berhad ?
You may make payment by following the simple steps as shown below:
Step 1 | Select preferred language |
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Step 2 | Select "Cash Deposit" |
Step 3 | Select "Other Service"/ "More Service" |
Step 4 | Select "Payment" |
Step 5 | Press "Accept" |
Step 6 | Enter "238" for GREATEST EASTERN TAKAFUL |
Step 7 | Enter 10-digit Certificate Number |
Step 8 | Enter Mobile Phone Number |
Step 9 | Enter Contribution Amount |
Can I make CRM beside Public Bank Berhad ?
No. The facility only available at Public Bank Berhad.
Cash
How do I make payment via Cash?
You may made the payment over the counter at any BANK SIMPANAN NASIONAL (BSN) branches nationwide.
Can I make Cash payment beside Bank Simpanan Nasional (BSN)?
No. The facility only available at Bank Simpanan Nasional (BSN).
Do I receive a receipt upon payment made over the counter at Bank Simpanan Nasional (BSN) ?
There is no receipt generated for payment made over the counter at Bank Simpanan Nasional (BSN). Kindly keep you bank-in slip as proof of payment.
What is e-Statement?
It is an electronic document that is issued to a Takaful certificate with annual statement which will commence on 01st February 2019 (“Commencement Date”). With effect from the Commencement Date, you will no longer be receiving the printed copy of your statement from us. You can now view and retrieve your statement at your own convenience online at i-Get In Touch.
What are the types of e-Statements available in i-Get In Touch?
I. Family Takaful Contribution Statement (FTCS)
II. Investment-Link (IL) Annual Statement
III. Participant Individual Account (PIA) Annual Statement
How do I know my e-Statements are available in i-Get In Touch?
You will receive an SMS / email notification to your registered mobile number /email address when your e-statement is updated and available in i-Get In Touch.
Can I change my registered email address?
Yes, you can update your email address at i-Get In Touch > My Account > View Profile or by completing the Request for Alteration in Personal Details Form (PSF01A).
What is the duration on the e-statements made available in i-Get In Touch?
You can access your e-statements up to the last 5 years under My Portfolio>e-Document.
What is the format of my e-Statement?
All e-Statements are in PDF format (Portable Document File) readable using Adobe Acrobat Reader (version 5 and above).
How soon I can view my e-statement after I sign up for i-Get In Touch?
You can login and view the e-statement immediately.
Can I still opt for the printed statement?
No, since the e-statements are readily available in i-Get In Touch. You can login at any time to download and print your e-statement at your own convenience.
How do I sign up for i-Get In Touch?
Please click here for the i-Get In Touch sign up guide.
Guide to Investment-Linked Certificate
How do I get information about Investment-Linked Certificate?
Please click here to access the Guide to Investment-Linked Certificate. The guideline will provide you with general information on how your Investment-Linked Certificate works, factors that may reduce your fund value and steps that you can take to enjoy Takaful coverage for the full term of your certificate.