Great Eastern Takaful Malaysia logo
Select your country and language
Malaysia (Takaful)
Malaysia
Great Eastern Takaful Malaysia logo
Terms and Conditions
Client & CS Charter
Personal Data Protection

Please read carefully the information below before using this website.

CONDITIONS OF ACCESS

Access to this website is granted by GREAT EASTERN TAKAFUL Berhad (hereinafter referred to as "GETB") and its representation is subjected to the following conditions:

BY ACCESSING THIS WEBSITE AND ANY PAGE THEREOF, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS BELOW, PLEASE DO NOT ACCESS, OR PLEASE DISCONTINUE YOUR ACCESS TO THIS WEBSITE OR ANY PAGE THEREOF IMMEDIATELY. 

References to 'you', 'your' and 'yours' are references to the person(s) accessing this website. References to 'we', 'us' and 'our' are references to GETB. The headings herein are inserted for reference only.

The information, material, functions and content provided in this website and the Conditions of Access as specified herein may be changed from time to time with or without notice at GETB's absolute discretion. However, where the variation or change is in our sole opinion, of a substantial nature and materially affects your access to this website we shall notify you of such variation or change by giving you seven (7) days prior notice by display on our website or by such other mode as we deem fit, unless we are unable to do so due to circumstances beyond our reasonable control. Where the variation is in respect of these Conditions of Access, your continued access to this website subsequent to such variation shall be deemed as your agreement and binding acceptance of the same.

YOUR CONDUCT

Your access to this website shall at all times be in compliance with any guidelines, directions of GETB or any law, regulations or legislation as may be applicable and you agree that you shall not abuse or misuse this website or the services herein, in any way. Without prejudice to the generality of the foregoing, you shall not nor assist any other person to hack into or obtain unauthorised access to this website or any services herein nor interfere with the access and use of the same by others. Further, you agree that you shall not carry out nor assist any other person to transmit communication, information or materials which adversely affects our rights or the rights of others, which is morally offensive, which adversely affects our internet takaful system or the security of our internet takaful system or which is otherwise against the law.

IMPORTANT DOs and DON’Ts

  1. You should not share your user ID or password with any other person.
  2. You should never display your account information in an area visible to others.
  3. Your PC should never be left unattended.
  4. Clean the Cache memory after use to clear private information stored within.
  5. GREAT EASTERN TAKAFUL will never ask you for your ID and Password through email. Report back to GREAT EASTERN TAKAFUL should you receive such an email.
  6. It is your responsibility to keep your Internet Browser up to date with the latest security updates. 

DISCLAIMER OF WARRANTIES AND LIABILITIES

The following clauses exclude or limit our legal liability for this website. You should read them carefully.

No Warranties

Whilst we will use our reasonable endeavours to ensure the accuracy, currency, availability, correctness and completeness (in the context of its purpose) of the information and materials contained in this website, all information and materials including those on services, products, financial information, data, text, graphics, audio, video, links or other items are provided strictly 'as is', and 'as available' and is so provided for your information and reference only. Therefore GETB does not warrant the accuracy, adequacy or completeness of such information and materials and expressly disclaims liability for errors or omissions in such information and materials. The use thereof is at your sole risk. No warranty of any kind, implied, express or statutory, including but not limited to any warranty of title, non-infringement of third party rights, merchantability, satisfactory quality, fitness for a particular purpose and freedom from computer viruses, is given in conjunction with this website, or any information and materials therein. No warranty is given that access to any information or materials on this website or this website as a whole will be provided uninterrupted or free from errors or that any identified defect will be corrected. Further, no warranty is given that this website or any information or materials are free from any virus or other malicious, destructive or corrupting codes, agents, programs or macros. We make no representations or warranties regarding the accuracy, functionality or performance of any third party software that may be used in connection with this website. 

SCOPE OF WEBSITE USAGE

Intended users

This website (and especially any takaful information offered through this website) is currently intended for those who access it from within Malaysia only and nothing herein shall be construed as GETB providing takaful information and facilities outside of Malaysia. Materials and information in this website are not intended for use by persons located in or resident in jurisdictions which restrict the distribution of such materials and information and we do not guarantee that this website complies with or is appropriate for use in places outside of Malaysia. You are required to inform yourselves about and observe any relevant laws, regulations and local practices whether in relation to restrictions or otherwise and also any applicability thereof in the light of your own individual circumstances.

Without affecting the generality of the foregoing, any information or material on products and services is intended to be of general information to persons within Malaysia only. Nothing in this website should be regarded as any advice or recommendation with respect to products and services nor as any offer or solicitation to buy the said products and services. You should seek professional advice at all times and obtain independent verification of the materials and information provided in this website prior to making any investment, business or commercial decision based on any such materials or information.

You are wholly responsible for use of the website by yourself and/or any person using your computer and you must ensure that any such person complies with the terms and conditions herein. In the event that the laws of the jurisdiction you are in do not permit or impose restrictions on the access to the contents of this website, you shall forthwith discontinue access or comply with such restrictions (as the case may be).

COPYRIGHT AND TRADEMARKS

The copyright in this website is owned by GETB. No part or parts hereof may be reproduced, distributed, republished, displayed, broadcast, hyperlinked, framed or transmitted in any manner or by any means or stored in an information retrieval system without the prior written permission of GETB save for the provision in the paragraph captioned 'Restricted Use for Agents and Potential Agents' below. You also may not, without GETB's permission, insert a hyperlink to this website on any other website, frame or "mirror" any material contained on this website on any other server.

All text, graphics, images, art, photos, video or other multimedia work or any combination thereof available on this website are at all times protected by copyright, trademarks and service marks and any other applicable Intellectual Property or proprietary rights, all of which are the property of GETB and where applicable, third party proprietors. No right or licence is given to any party accessing this website to download, reproduce or use any such content. No trade mark or service mark displayed on this website may be used as a link to any GETB member's site or any other site unless establishment of such a link and use of such trade mark or service mark is approved in advance by GETB in writing.

Restricted Use for Agents and Potential Agents

If you are an Agent or potential Agent of GETB, you may print, copy, download or temporarily store extracts from this website, strictly for your personal information and provided nothing is altered, when you use or are contemplating the use of our products and services for which the page or extract from this website is relevant in your direct/indirect soliciting of takaful business for GETB.

No granting of rights

Any rights not expressly granted herein are reserved.

LINKS

Links to other sites

Where we provide hypertext links to other locations on the Internet, such is done for information purposes only. No endorsement or approval of any third parties or their advice, opinions, information, products or services is expressed or implied by any information on this website. We are not responsible for the content of any other websites or extracts from links or pages linked to or linking to this website. We have not verified the content of any such websites. Following links to any other websites or pages shall be at your own risk and we shall not be responsible or liable for any damages or in any other way in connection with linking.

Downloadable software

Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

SECURITY OF MESSAGES

Messages sent at user's risk

Messages sent over the Internet cannot be guaranteed to be completely secure as they are subject to possible interception or loss or possible alteration. We are not responsible for them and will not be liable to you or anyone else for any damages or otherwise in connection with any message sent by you to GETB or any message sent by GETB to you over the Internet. 

INDEMNITY

You hereby irrevocably agree to indemnify and keep GETB indemnified from all liabilities, claims, losses (directly or indirectly) and expenses, including any legal fees on a full indemnity basis, that may be incurred by GETB or any member thereof in connection with or arising from.

  • your misuse of this website and the services provided herein; whether deliberate or otherwise, or
  • your breach of these terms and conditions howsoever occasioned, or
  • any intellectual property right or proprietary right infringement claim made by a third party against GETB in   connection with your use or misuse of this website. 

MISCELLANEOUS

No waiver

The failure of GETB to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision.

Severability

If any part of these terms and conditions is determined to be invalid or unenforceable pursuant to any law, which is applicable to GETB, then the invalid and unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, without invalidating any other provisions of the terms and conditions herein. 

GOVERNING LAW AND JURISDICTION

By accessing this website and/or using the services offered through this website, you agree that Malaysian law:
 

  • shall govern such access and the provision of such services, and
  • shall be applicable in the interpretation of the terms and conditions herein.

This website is best viewed with: Internet Explorer 9 and above.

Screen resolution 1024 X 768 pixels.

Client Charter & Customer Service Charter

Pillar 1: Takaful Made Accessible

Offer an active engagement model wherein a customer is aware of:

  • Multi-channel options & accessibility for purchase and enquiry.
  • Where and how to provide feedback, suggestions and to complain.

We are committed to provide efficient and effective services in handling complaints and enquiries. You may address all concerns or complaints relating to handling of your personal information by contacting us through these channels:

  • Visit any of our 21 service centres nationwide; or

  • Call our toll free at 1 300 13 8338; or

  • Write to us at:

    Customer Feedback Unit
    Great Eastern Takaful Berhad
    Level 3 menara Great Eastern
    303 Jalan Ampang
    50450 Kuala Lumpur
     

Expected Outcome
Better engagement and improved services
 

Service Level Target

  • Multi-channels and appropriate channels are being used for purchase and enquiry.
  • Online channels are being used for purchase and enquiry.
  • Feedback, suggestions and complaints are received via channels provided.

We will make Takaful products easily accessible via various channels, physically and virtually, to obtain information, purchase or make enquiries.

  • Offer an active engagement model wherein a customer is aware of:
    • Multi-channel options and accessibility for making purchases and enquiries.
    • Where and how to provide feedback, suggestions and complaints.
       
  • Reinforce that Takaful is easily accessible via various channels, physically and virtually.
    • Customers are kept informed on the physical and engagement channels available for them to purchase products or to make enquiries.
    • Specifically, customers should have access to the following:

      • Takaful agent locator
      • List of customer engagement channels, i.e. corporate website, self-service customer web portal and call centre.
      • Social media– Facebook: Great Eastern Takaful Berhad
         
  • Channel availability may vary from time to time, and customers will be informed accordingly.
     

We will actively seek feedback, suggestions or complaints on how Takaful Operators can serve customers better

  • Customers are provided with available channels to provide feedback and suggestions via:

  • The Takaful operator will conduct periodic customer satisfaction feedback/surveys to ensure that customers’ needs are fulfilled.

Back to top

Pillar 2: Know Your Customer

To understand customer’s profile adequately which enables the Takaful Operators to:

  • Know and anticipate the customer’s needs and preference.

  • Ask for requisite information and documents to best advise the customer.

  • Offer suitable products and services.
     

Expected Outcome

Build Trust
 

Service Level Target

  • 90% of customers are served with suitable products and services which fit their needs and wants.

  • Minimal complaints (ratio of 5% of total complaints) from customers are on not understanding what was offered and/or not having the suitable products and services.
     

We will strive to help customers find the right product to suit their needs

  • Knowledgeable and ethical staff and agents are available to serve customers.

  • Training

    • Ensure employees and intermediaries are properly trained on products and services offered.

    • Training must be provided any time a new product is launched and regularly as refresher courses on existing products.

  • Understanding Customers’ Needs

    In order to understand the customers’ profile adequately, Takaful Operators including their agents shall: -

    • Listen attentively to the customers.

    • Acknowledge and properly understand the customers’ needs and preferences.

    • Ask for requisite information and documents to advise the customers accordingly and in accordance with the Industry’s Code of Practice on the Personal Data Protection Act 2010.

    • Offer options of suitable products and services to meet the customers’ needs and wants.
       
  • Any options provided to customers shall be explained and on an “opt-in- basis”, e.g. riders, sharing/using customer information for marketing and research purposes.

    Note: Handling of customer information is governed by Bank Negara Malaysia’s Policy Document on Management of Customer Information and Permitted Disclosures and Takaful Operators shall operate accordingly.

Back to top

Pillar 3: Timely, Transparent and Efficient Service

Deliver a seamless service wherein customers are aware of:

  • Takaful Operators’ responsibilities towards customers.

  • Expected service standard and time taken to deliver these services, i.e. time taken to answer enquiries / resolve complaints.

  • Where and how to obtain information required i.e. product features and costs.
     

Expected Outcome

Customer Satisfaction
 

Service Level Target

  • 80% of customers are being served within the expected service level and timelines.

  • 100% of customers are issued with certificate documents in a timely manner.

  • Declining complaints ratio.


We will set clear responsibilities towards customers and uphold it:

At Great Eastern Takaful Berhad, our vision is to pave the way to a GREAT and COLOURFUL life : Takaful for YOU & ME

Our mission statement consists of:

  • Caring for your lifecycle needs with attractive and affordable products

  • Experiencing great moments with us: we deliver our promises on time, all the time

  • To be the preferred partner for all stakeholders by attracting and developing value-based talents

Great Eastern takaful Berhad also considers compliance with various regulators’ requirements including the Shariah requirements, one of the most important and one of our strategic priorities. Our Customer Feedback Unit promotes fair dealing in business conduct with participants and is in place to protect the interests of our stakeholders
 

We will set clear expectation on time taken for various services.

  • To include a clear expectation on time taken for various services:

    • Delivery of Services

      Information on turnaround time on delivery of services must be made available in the Clients Charter through various channels (head offices/ branches / brochures / call center / website / social media).

    • Standards to be adopted

      • Serve Walk-in Customer Promptly

      • Customer Waiting Time: Within 10 minutes.
         

We will ensure efficient certificate servicing and providing relevant documentation in a timely manner.

  • Customers shall be informed of each step and documentation required to alter, renew, surrender or cancel a certificate, e.g. what happens when there are changes to the certificate, notice on renewal, etc. as well as consequence arising from any of these actions.

  • Customers are to be reminded in the renewal notice to inform the Takaful company of any changes in the risk before renewal.

  • The standard operating procedure on dealings with customers must be clearly complied with. 

We will ensure efficient certificate servicing and provide relevant documentation in a timely manner (Family Takaful)

  • Family Takaful

    Certificate Account Turnaround Time (from receipt of full documentation, information and payment of contribution)

    • Certificate Issuance (upon acceptance in the Certificate system) New and Existing Customer:

      • Standard cases – within 5 working days

      • Additional information required / pre-existing medical condition / complex cases – within 10 working days

    • Change of Certificate account details (endorsement):

      • Certificate Changes (Non-financial): within 3 working days

      • Certificate Changes (Financial):

        • Standard cases - within 5 working days

        • Non-Standard cases – within 10 working days
           
  • Reinstatement: within 10 working days (with payment & complete documentation)
     

Renewal notice issuance

For Certificate with guaranteed renewal, contribution due notice will be issued not less than 30 calendar days before the next contribution due date.

Notification of Revised Contribution to renewable basic term Certificate / term rider will be issued not less than 30 calendar days before the expiry of existing Certificate / rider.

Cancellation/surrendering of Certificate: 10 working days upon receipt of full documents – to also include processing of refund contribution.

Issuance of medical / hospitalization card for individuals - Within same business day of Certificate issuance.
Note: The timelines above do not take into account onboarding process – Takaful Operators have their own onboarding process/introduction to its products and services.

Back to top

We will be open and transparent in our dealings

The following information shall be easily accessible and made available through the various channels of communication such as branches / brochures / call centers
/ social media / website:

  • Product related details, i.e. product features, product disclosure sheets, terms and conditions, key facts and exclusions will be shared at the point of sale.

  • Fees, charges (other than contributions), and interest (if any) as well as obligations in the use of a product or service (e.g. when contribution needs to be paid and explaining payment before cover warranty).

  • Anti-fraud statement and key points to remember, i.e. confidentiality of customer information, free look period of not less than 15 calendar days (Family Takaful) and Takaful Operators’ right to reject or accept applications.

  • All the above information shall be explained and stated using simple words and in an easy to understand manner.

We will follow through and provide the requisite answers / updates to customers’ queries & complaints promptly

  • Walk-in Customers
    You will be served within 10 minutes

  • Phone
    • Responses to our automated voice response complaints are instant.
    • Calls are answered within three rings.
    • Simple and straight forward cases will resolved and respond immediately.
    • Complex cases, which require follow up, will be responded within two (2) working days
       
  • Written (Email, fax, written letter & social media)
    • An automated response to acknowledge receipt will be sent to the sender upon receipt of the email.
    • Email responses would be given within three working days from the date of receipt for enquiries.
    • Correspondence would be replied to within three working days from the date of receipt for simple enquiries. You will be updated regularly if enquiries are complex and requiring in depth investigation.

  • Counter / Branches
    • Where no follow up is required, Takaful Operators will endeavor to provide first touch point resolution immediately.
    • Where follow-up is required – within 5 working days from the date of the first visit.

Note: Where enquiry is complex, Takaful Operators will provide a reasonable timeframe and keep the customer updated accordingly.
 

We will ensure consistent and thorough complaints handling

  • To adopt the following:
    • Customers shall be informed of the various options for submitting a complaint through available channels, depending on the Takaful Operators channel presence and whichever applicable, i.e. provide complaints unit contact details (telephone number and address), website, social media, etc.
    • A verification process has to be performed on the certificate owner /Participants.
    • Communicate clearly on the issue and gather adequate information for an informed resolution.
    • Address the issue in an equitable, objective and timely manner by informing the complainants on Takaful Operators’ decision no later than 14 calendar days from the date of the receipt of the complaints.
    • If the case is complicated or requires further investigation, Takaful Operators shall inform the complainant accordingly and update progress every 14 calendar days. If not resolved, to update within another 14 calendar days. Thereafter, after every 30 calendar days.
    • Keep the complainants updated if unable to address issues within the stipulated timeframe.
    • Refer the complainants to the next level of escalation if the resolutions are not to the satisfaction of the complainants. Contact details of Bank Negara Malaysia LINK, BNMTELELINK and Financial Ombudsman Scheme must be clearly provided.

Note: Complaints handling and timelines is governed by Bank Negara Malaysia (BNM)’s Guidelines on Complaints Handling and Takaful Operators shall operate accordingly

Back to top

Pillar 4: Fair, Timely and Transparent Claims Settlement Process

Deliver a seamless claim processing and settlement experience wherein customers are aware of:

  • Procedures, documentation and steps including various options (if any) for first notification of loss in an event of a claim.

  • Expected service standard for claims processing and specific time taken for each step within the claims processing stages.

  • Various redress mechanisms for unsatisfactory claims payment.

Expected Outcome
Provide peace of mind to Customer
 

Service Level Target

  • 75% of the customers are satisfied with the claims decisions and processes.
  • Declining complaints ratio over the years from customers on claims settlement and processes.
  • 100% of legitimate claims are paid accordingly.
     

We will set clear timeline for claims settlement process and strive to settle claims within these prescribed timelines and in a transparent manner.

  • To set clear timeline for claims settlement process and strive to settle claims within these prescribed timelines and in a transparent manner by adopting
    the following procedures:
    • Customers will be informed of the estimated time taken for claims settlement process and expected service standard.

      For Hospital and Surgical Claims, the TAT is T+5 working days. Death/TPD/CI claims, TAT is T+7 working days. For Group claims, TAT is T+20 days.
      Note: 
      • *T is today 
      • *Time is calculated upon complete document received
         
    • This information shall be made available through various channels (i.e. branches/brochures/call centers/social media/website).
    • Customers shall be informed on the acknowledgment of their claim within 7 working days from receipt of claims notification.
    • All claims notifications through agents must reach the Takaful Operators within 3 working days, except for crime related claims which should be notified within 24 hours from time of loss.
    • If documentation/information is incomplete, customers shall be informed within 14 working days from acknowledgement of the claim by the Claims Department.
    • To state key claims procedures and assign timelines to it, i.e. appointment of adjuster, claims assessment, etc.
    • Customers will be updated on the progress / decision every 14 working days.
    • In the event of a catastrophe / disaster, e.g. large number of claims may be received, as such meeting timelines stipulated may not be possible, the Takaful Operators will strive to update every 20 working days on the progress.

Note: Claims settlement and timeline for General Takaful business is governed by Bank Negara Malaysia’s Guideline on Claims Settlement Practices and General Takaful Operators shall operate accordingly.

We will inform customer of the next level of escalation if the claims settlement / rejection is not to his/her satisfaction.

  • To keep the customer informed of the next level of escalation if the claims settlement /repudiation is not to his/her satisfaction.

    • Customers shall be provided with available channels to appeal on a decision / raise disputes (i.e. branch / brochures / call center / website)

    • Any letter of rejection/repudiation of any element of a claim and dispute on quantum which is within the purview of the Financial Ombudsman Scheme must contain the following statement prominently: “Any person who is not satisfied with the decision of the Takaful Operator, should refer to the procedure for appeal as stated in the leaflet issued by the Financial Ombudsman Scheme.

Effective Date
This Customer Service Charter comes into effect from 1 January 2018.

By interacting with Great Eastern Takaful Berhad ("the Takaful Operator”), submitting information to the Takaful Operator, enrolling or signing up for any products or services offered by the Takaful Operator, you are providing personal information to the Takaful Operator. You hereby consent (and where required, explicitly consent) to the use of your personal information including sensitive personal information, in the manner set out in this notice.

"Personal information" means any information which relates to you and which has been or will be provided by you to the Takaful Operator, including but not limited to your name, National Registration Identity Card number, passport number, address, telephone number, email address, images, your personal preferences, particulars of any third party person covered or beneficiary, financial and banking account information and any information which may identify you, any person covered, executor or beneficiary, that has been or may be collected, stored, used and processed by the Takaful Operator from time to time. The term "personal information" also includes sensitive personal data which means any personal data consisting of information as to physical or mental health or condition, political opinions, religious beliefs or other beliefs of a similar nature and the commission or alleged commission of any offence.

if you provide us with any personal information relating to a third party, including where you have named them as a person covered, executor, or beneficiary, or where you refer an individiual to us for the purposes of us offering our products and/or services to that individual, by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their personal information for the purpose related to you as set out in this notice. 

Your personal information may be used, recorded, stored, archived, disclosed or otherwise processed by or on behalf of the Takaful Operator (and its successors in title) for the following purposes:

  • for the provision of takaful services, as may be applicable and to carry out any activity or duty as a takaful operator, including but not limited to any operational or internal management purposes;
  • to assess or process any proposals or applications submitted on any of the Takaful Operator's products and services, including any future underwriting;
  • any claim or investigation or anlaysis of such claim, including ascertaining your claims history to improve claims processing, prevent fraudulent claims and future claims assessment;
  • to manage and service the Takaful Operator's relationship with you and to provide you with improved customer service;
  • to correspond and update any personal information held by the Takaful Operator and the Great Eastern group of companies ("Great Eastern") relating to you from time to time (for more information, log on to greateasterntakaful.com);
  • to offer and/or process any alteration, variation, cancellation or renewal of products or services by the Takaful Operator or by Great Eastern;
  • for direct marketing and general marketing of the Takaful Operator, Great Eastern or third party products and services which are Shariah compliant that may be of interest to you. Please be assured that marketing information in resppect of such products and services will only be sent to you if you have expressly consented to receive;
  • for research and audit including but not limited to historical and statistical purposes;
  • to exercise any right of subrogation or recovery;
  • to prevent, investigate, or report any actual or suspected money laundering, terrorist financing, bribery, corruption, actual or suspected fraud including but not limited to takaful fraud, evasion of tax or economic or trade sanctions, and other ciminal or unalwful activities;
  • for retakaful;
  • for litigation or potential litigation; and
  • if required by law or in good faith, if such action is necessary:
    to comply with any law enforcement, court orders or legal process, and/or
    to protect and defend the rights or property of the Takaful Operator and Great Eastern (for information, log on to greateasterntakaful.com).

The Takaful Operator may also collect, store, use and process your personal information from the certificate owner who has taken up the takaful certificate for and on behalf of you, agents, brokers and/or business or strategic partners of the Takaful Operator for third parties from whom we seek or receive information on you pertaining to or in connection with your takaful certificate, which includes your takaful certificate application or claims.

The Takaful Operator may retain your personal information for such time as deemed to be necessary for the purpose of fulfilling any operational, audit, investigation, legal, regulatory, tax or accounting requirements, including but not limited to any potential litigation and future underwriting and claims assessment purposes.

The information that you have provided to the Takaful Operator is necessary. If you do not provide the Takaful Operator with such information, the Takaful Operator may not be able to provide you with the takaful coverage or respond to any claim submitted by you.

The Takaful Operator may disclose and/or provide your personal information to the following parties (within and outside Malaysia) for the purposes stated above;

  • the Takaful Operator's authorised representatives;
  • in relation to third party certificates, the certificate owner and/or person covered;
  • in relation to group certificates, the certificate owner and/or to their agent or brokers;
  • third party service providers (who provide administrative, telecommunicatiobs, computer related facilities including but not limited to the purchase of hardware or software, system enhancements, migration or maintenance, if any, payment, data processing, storage, or other services to the Takaful Operator in connection with or related to the conduct or manner of operation of our business) to fulfil the obligations of the Takaful Operator to you;
  • banks and financial institutions;
  • takaful operators, fraud detection and prevention services, retakaful operators, takaful associations such as the Malaysian Takaful Association and takaful industry regulatory authorities;
  • any credit reference agencies or, in the event of default, any debt collection agencies;
  • any takaful rating organisations that collect information about credit history, accident fault, injury description and amounts paid and share it with other takaful operators and others entitled to see it;
  • any person, who is under a duty of confidentiality and has undertaken to keep such data confidential, which the Takaful Operator has engaged to fulfil its obligations to you;
  • any actual or proposed asignee, transferee, participant or sub-participant of the Takaful Operator's rights or business;
  • any person to whom the Takaful Operator is under an obligation to make disclosure under the requirements of any law, rules, regulations, codes of practice or guidelines binding on the Takaful Operator including, without limitation, any applicable regulators, governmental bodies, or industry recognised bodies such as the Malaysian Takaful Association, and where otherwise required by law; and
  • other companies in Great Eastern, and the Takaful Operator's affiliates; and 
    any business or strategic partners.

Our affiliates, business or strategic partners may contact you about products, services and offers, which are Shariah compliant and which may be of interest to you or benefit you financially.

You may access certain personal information held by the Takaful Operator based on the applicable data protection laws of Malaysia.

You may access your personal information at any time by calling the Customer Careline at 1300-13-8338 or visit our Customer Portal at https://www.igetintouch.com.my  If you have any inquiry such as limiting the processing of certain information, including the withdrawal of consent to recieve marketing information, you may contact our Customer Careline at 1300-13-8338, or write to the Takaful Operator at i-greatcare@greateasterntakaful.com.

If you have any complaints in respect of your personal information, you may contact our Privacy Officer at 603-4259 8381.

For more information on how the Takaful Operator processes your personal information, please log on to our website greateasterntakaful.com and read the Client Charter and Privacy Policy.

The Takaful Operator may charge a reasonable fee for access. If you can show that the personal information held by the Takaful Operator is not accurate, complete and up to date, the Takaful operator will take reasonable steps to ensure it is accurate, complete and up to date upon receiving your verification or feedback.

The Takaful Operator may review and update this Personal Data Protection Notice from time to time to reflect the changes in the law, changes in the business practices, procedures and structure of the Takaful Operator and Great Eastern, and changes in the community's provacy expectations. Any updated and/or changes to this Personal Data Protection Notice will be posted in our website at greateasterntakaful.com at any time to keep yourself updated of any changes.

In the event of any inconsistencies between English version and the Bahasa Malaysia version of this notice, the English version shall prevail.

Please click here for the Bahasa Malaysia version.
 

Back to top
Need help?
For enquiries
For customer service
Email us
Visit us
Make a claim
Great Eastern Takaful Malaysia logo