1. Updated FAQ on medical repricing interim measures is now available.

 

2. We acknowledge the recent press statement issued by Bank Negara Malaysia regarding interim measures to address the contribution revisions for medical plans. As a responsible takaful operator, we take this matter seriously and remain committed to act in the best interests of our customers. These interim measures aim to provide our customers the flexibility to better navigate and manage their financials while preserving their medical coverage.

 

We understand the importance of keeping our customers informed and will provide updates as soon as new information becomes available.

 

In the meantime, we encourage you to click here for more details or contact our dedicated customer service line at 1300-13-8338 and press 6 after language selection, from Monday to Friday, 8.30am - 5.15pm (except Public Holiday) for further assistance.

 

3. Temporary Suspension of New Direct Debit Authorisation (DDA) Applications

Please be informed that the submission of new Direct Debit Authorisation (DDA) applications will be temporarily suspended effective from 16th January 2025 until further notice. Click here for more details.

 

4.   Revised Operating Hours During Fasting Month

We wish to inform you that the operating hours of our Customer Care Centre at Level 3, Head Office and Customer Careline will be revised. Click here for more details.

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Car Assistance Program (CAP)

The program provides the named vehicle the following services 24 hours a day throughout the year subject to the conditions precedent that the certificate or the annexure is enforce and the agreement for the program is still valid and enforce.

Benefits:

Road assistance services
 i. 24 hours emergency towing and minor roadside repair
ii. Car Replacement Assistance (CRA)
iii. Arrangement for hotel accommodation
iv. Referral to service centre

Maximum repair/towing limit
Car assist will organize and pay for the towing and/or labour cost for roadside repair up to maximum of RM300.00 per event. Car Assist will not be responsible for any cost incurred for any spare parts required during minor roadside repair.

Territorial limits
Services will be available within Peninsular Malaysia excluding all islands except for Penang, Langkawi and Labuan. Whilst in East Malaysia, services will be available in Kota Kinabalu, Sandakan, Tawau, Sibu, Bintulu, Miri and Kuching.

Requirement:

1. Application for car assistance program form; or
2. Request for contractual changes (PSF01) form - fill up Part C (car registration number); or
3. Request for amendment form - fill up part Others

Important note:

We only accept form/letter submission via i-Get In Touch ("iGIT"). Certificate owner is advised to upload the form/letter in iGIT. Nevertheless, if certificate owner is unable to upload the form/letter in iGIT, certificate owner may get the servicing agent to upload the form/letter via i-Great Partner with valid reason indicated on the form/letter.