Contact Us

At Great Eastern Takaful, we believe in building meaningful relationships with our customers and partners.

Contact us in person at the below address, via the phone, or visit us at one of our branches. We would like to hear from you.

Customer service

For general line: +603 4259 8338

Fax: +603 4259 8808

For Customer Careline: 1 300 13 8338
Our enhanced Interactive Voice Response System (IVRS) is ready to assist you anytime. Please note that all calls will be recorded for quality improvement and training purposes.

For mySalam Careline: 1 300 88 8938
 

Visit our Customer Service Centre at:

Menara Great Eastern
Mezzanine Floor
303 Jalan Ampang
50450 Kuala Lumpur

Click here to make an appointment

Operating Hours (Mondays to Fridays)
Customer Service : 8:30am to 5:15pm 
Closed on Saturdays, Sundays and Public Holidays

Corporate Website: www.greateasterntakaful.com

Customer Portal: igetintouch@greateasterntakaful.com

Agency Portal: igreatpartner@greateasterntakaful.com

Customer Service: i-greatcare@greateasterntakaful.com

mySalam: info@mysalam.com.my


Mail to:

Great Eastern Takaful Berhad (916257-H)
Level 3 Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur

Department contacts

Customer Feedback Unit

Tel: +603 4259 8338 ext 8380/6392

Fax: +603 4259 8808

Email: cfu@greateasterntakaful.com

Human Capital

Email: humancapital@greateasterntakaful.com

For all HR related enquiries except for employment references / screening.

Email: employeescreening@greateasterntakaful.com

For all employment references/ screening related enquiries (by hiring institutions/ organisations).

Our Human Capital personnel will revert to you upon receiving such request. Please note that ‘Reference Template’ (applicable to financial institutions only) and written consent of the individual whom you are requesting for employment reference has to be provided before we can attend to such request. Employment reference will be provided to local financial institutions within 15 working days, or on a best effort basis to non-financial institutions and organisations that are based outside Malaysia, subject to compliance with any relevant statutory and / or regulatory requirements imposed on the Company at the material time.

Takaful Advisor

Tel: +603 4259 8181/7348

Branch network locations

Alor Setar

66 & 68 Jalan Teluk Wanjah
05200 Alor Setar, Kedah

Customer Service Careline: 1300-13-8338

Email: i-greatcare@greateasterntakaful.com

Batu Pahat

109, Jalan Rahmat,
83000 Batu Pahat, Johor

Customer Service Careline: 1300-13-8338

Email: i-greatcare@greateasterntakaful.com

Bintulu

No 313, Lot 3956, Phase 4
Bintulu Parkcity Commerce Square
Jalan Tun Ahmad Zaidi / Jalan Tanjung Batu
97000 Bintulu, Sarawak

Customer Service Careline: 1300-13-8338

Email: i-greatcare@greateasterntakaful.com

Ipoh

Wisma Great Eastern
No 16, Persiaran Tugu
Greentown Avenue
30450 Ipoh, Perak

Customer Service Careline: 1300-13-8338

Email: i-greatcare@greateasterntakaful.com

Johor Bahru

Wisma Great Eastern
03-02, GETB Biz Dev Dept
Blk A, Komersil Southkey Mozek
Persiaran Southkey 1
80150 Johor Bahru

Customer Service Careline: 1300-13-8338

Email: i-greatcare@greateasterntakaful.com

Klang

No.8 & 10 Jalan Tiara 2A
Bandar Baru Klang
41150 Klang, Selangor

Customer Service Careline: 1300-13-8338

Email: i-greatcare@greateasterntakaful.com

Kluang

No 22 & 24
Jalan Md Lazim Saim
86000 Kluang, Johor

Customer Service Careline: 1300-13-8338

Email: i-greatcare@greateasterntakaful.com

Kota Bharu

No. S25 /5252-T & U
Jalan Sultan Yahya Petra
15200 Kota Bharu, Kelantan

Customer Service Careline: 1300-13-8338

Email: i-greatcare@greateasterntakaful.com

Kota Kinabalu

Wisma Great Eastern
Level 4 & 5
No. 65 Jalan Gaya
88000 Kota Kinabalu, Sabah

Customer Service Careline: 1300-13-8338

Email: i-greatcare@greateasterntakaful.com

Kuala Terengganu

2nd Floor, 6F
Bangunan Persatuan Hin Ann
Jalan Air Jernih
20300 Kuala Terengganu

Customer Service Careline: 1300-13-8338

Email: i-greatcare@greateasterntakaful.com

Kuala Lumpur

Menara Great Eastern
Mezzanine Floor
303 Jalan Ampang
50450 Kuala Lumpur

Customer Service Careline: 1300-13-8338

Email: i-greatcare@greateasterntakaful.com

Kuantan

A25 Jalan Dato Lim Hoe Lek
25200 Kuantan, Pahang

Customer Service Careline: 1300-13-8338

Email: i-greatcare@greateasterntakaful.com

Kuching

House No 51, Lot 435,
Section 54,
KTLD Travilion Commercial Centre
Jalan Padungan
93100 Kuching, Sarawak

Customer Service Careline: 1300-13-8338

Email: i-greatcare@greateasterntakaful.com

Lahad Datu

Ground & 1st Floor,
MDLD 3804, Lot 66
Fajar Centre, Jalan Segama
91100 Lahad Datu, Sabah

Customer Service Careline: 1300-13-8338

Email: i-greatcare@greateasterntakaful.com

Melaka

No.23 Jalan PM 15,
Plaza Mahkota
75000 Melaka

Customer Service Careline: 1300-13-8338

Email: i-greatcare@greateasterntakaful.com

Miri

Lots 1260 & 1261,Block 10, M.C.L.D
Jalan Melayu
98000 Miri, Sarawak

Customer Service Careline: 1300-13-8338

Email: i-greatcare@greateasterntakaful.com

Penang

25, Light Street
10200 Penang

Customer Service Careline: 1300-13-8338

Email: i-greatcare@greateasterntakaful.com

Sandakan

Lot 5 & 6, Block 40, Lorong Indah 15,
Bandar Indah Phase 7, Mile 4, North Road,
90000 Sandakan, Sabah

Customer Service Careline: 1300-13-8338

Email: i-greatcare@greateasterntakaful.com

Seremban

101 & 103
Jalan Yam Tuan
70000 Seremban
Negeri Sembilan

Customer Service Careline: 1300-13-8338

Email: i-greatcare@greateasterntakaful.com

Sibu

No. 10 A-F, Wisma Great Eastern
Persiaran Brooke
96000 Sibu, Sarawak

Customer Service Careline: 1300-13-8338

Email: i-greatcare@greateasterntakaful.com

Taiping

133A Jalan Barrack
34000 Taiping
Perak

Customer Service Careline: 1300-13-8338

Email: i-greatcare@greateasterntakaful.com

Tawau

Ground Floor, Wisma Great Eastern
Jalan Billian,
91000 Tawau, Sabah

Customer Service Careline: 1300-13-8338

Email: i-greatcare@greateasterntakaful.com

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