1. Updated FAQ on medical repricing interim measures is now available.

 

2. We acknowledge the recent press statement issued by Bank Negara Malaysia regarding interim measures to address the contribution revisions for medical plans. As a responsible takaful operator, we take this matter seriously and remain committed to act in the best interests of our customers. These interim measures aim to provide our customers the flexibility to better navigate and manage their financials while preserving their medical coverage.

 

We understand the importance of keeping our customers informed and will provide updates as soon as new information becomes available.

 

In the meantime, we encourage you to click here for more details or contact our dedicated customer service line at 1300-13-8338 and press 6 after language selection, from Monday to Friday, 8.30am - 5.15pm (except Public Holiday) for further assistance.

 

3. Temporary Suspension of New Direct Debit Authorisation (DDA) Applications

Please be informed that the submission of new Direct Debit Authorisation (DDA) applications will be temporarily suspended effective from 16th January 2025 until further notice. Click here for more details.

 

4.   2024 Contribution Statements and Investment-linked Funds Report are now available

The Contribution Statements and Investment-linked Funds Report for the year 2024 are now available. Click here for more details.

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Hospitalisation and surgery claim at Great Eastern Takaful

Check out the step-by-step guidelines to file your medical claim. Please ensure your original bills or invoices and receipts have been obtained from your respective hospital.

Step 1: Get the following documents

For official proof and verification, we would require you to submit the following documents for the type of claim you are making.

Document Requirements for Hospital and Surgical Claim:

  Forms Additional information
  Hospitalisation & Surgical Claim - Claimant's statement
 To be completed by certificate owner / claimant
  Hospitalisation & Surgical Claim - Attending physician's statement Attending physician’s statement
  Claimant's statement
 Outpatient claims form
  Checklist for individual claim
 -
  Direct Credit Facility Form
 -

Step 2: Submission

Online submission
 Hardcopy submission
1. i-Get In Touch (iGIT)

2. Your Great Eastern Takaful Agent

Note: For reimbursement on hospital and surgical claims incurred above RM500, original documents are required before payment approval. Kindly submit the relevant documents to our Head Office for our processing.

1. Nearest Branches

2. Customer Service Centre located at the Head Office

Head Office:
Menara Great Eastern
Mezzanine Floor
303 Jalan Ampang
50450 Kuala Lumpur

Click here to make an appointment
Operating Hours (Mondays to Fridays)

Customer Service : 8:30am to 5.15pm
Closed on Saturdays, Sundays and Public Holidays

Questions and answers

You may refer to the below guides on how to use i-Get In Touch (iGIT) to submit your claims.

1. Online submission:

You may check your claims status by using the ‘My Claim’ function in i-Get In Touch (iGIT).


2. Hardcopy submission:

Upon filing a claim, you may check on the status of your submission in i-Get In Touch (iGIT). 

Alternatively, you may email us at i-greatcare@greateasterntakaful.com.