Hospitalisation and surgery claim at Great Eastern Takaful

Check out the step-by-step guidelines to file your medical claim. Please ensure your original bills or invoices and receipts have been obtained from your respective hospital.

Step 1: Get the following documents

For official proof and verification, we would require you to submit the following documents for the type of claim you are making.

Document Requirements for Hospital and Surgical Claim:

  Forms Additional information
  Hospitalisation & Surgical Claim - Claimant's statement
To be completed by certificate owner / claimant
  Hospitalisation & Surgical Claim - Attending physician's statement Attending physician’s statement
  Claimant's statement
Outpatient claims form
  Checklist for individual claim
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  Direct Credit Facility Form
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Step 2: Submission

Online submission
Hardcopy submission
1. i-Get In Touch (iGIT)

2. Your Great Eastern Takaful Agent

Note:
For reimbursement on hospital and surgical claims incurred above RM500, original documents are required before payment approval. Kindly submit the relevant documents to our Head Office for our processing.

1. Nearest Branches

2. Customer Service Centre located at the Head Office

Head Office:
Menara Great Eastern
Mezzanine Floor
303 Jalan Ampang
50450 Kuala Lumpur

Click here to make an appointment
Operating Hours (Mondays to Fridays)

Customer Service : 8:30am to 5.15pm
Closed on Saturdays, Sundays and Public Holidays

Questions and answers

You may refer to the below guides on how to use i-Get In Touch (iGIT) to submit your claims.

1. Online submission:

You may check your claims status by using the ‘My Claim’ function in i-Get In Touch (iGIT).


2. Hardcopy submission:

Upon filing a claim, you may check on the status of your submission in i-Get In Touch (iGIT)

Alternatively, you may email us at i-greatcare@greateasterntakaful.com.