Latest announcements, updates and news

ePay Services Maintenance Notice

ePay services will be under maintenance and unavailable during the following periods:

• 18 September 2026, 12:00 AM to 03:00 AM
• 19 September 2026, 12:00 AM to 04:00 AM

We appreciate your understanding and apologize for any inconvenience caused.

JomPAY Services Maintenance Notice

JomPAY services will be under maintenance during the following periods:

• 6 September 2026, 12:00 AM to 12:00 PM
• 13 September 2026, 8:00 AM to 12:00 PM and 2:00 PM to 7:00 PM
• 18 September 2026, 12:00 AM to 3:00 AM
• 19 September 2026, 12:00 AM to 4:00 AM and 8:00 AM to 10:00 PM

Any JomPAY payments made during this period will be processed and receipted once services resume.

We appreciate your understanding and apologize for any inconvenience caused.

Announcement on updated servicing arrangement with Bank Muamalat Malaysia Berhad

Please be informed that following the expiry of the Bancatakaful arrangement between Great Eastern Takaful Berhad and Bank Muamalat Malaysia Berhad on 1 June 2026, servicing requests and enquiries relating to affected customers’ Takaful Certificates will be handled directly by Great Eastern Takaful Berhad.

Should you require any assistance or information in relation to your Takaful Certificate, please contact us through any of the following channels:

Careline: 1 300 13 8338

Email: i-greatcare@greateasterntakaful.com

Thank you for your continued participation with Great Eastern Takaful Berhad.

2025 Investment-Linked Funds Report Now Available

GETB’s Investment-Linked Funds Annual Report for the Year 2025 has been uploaded in the corporate website and our customer portal, i-Get In Touch (iGIT).

You may obtain the document in our corporate website here.

Alternatively, you can also view the same report via iGIT portal by following the path: My Portfolio > Reports & Updates>Financial Report

If you have not registered as an iGIT user, and would like to enjoy the convenience of printing your own statement(s) and other services, register here.

Should you require further clarification please contact our Customer Service Officer at 1 300 13 8338 or email us at i-greatcare@greateasterntakaful.com.

Operating Hour During Ramadan (Fasting) Month

During the Ramadan month, the operating hours for the GETB Careline and Support Counter, Level 3 are as follows:

Thank you for your understanding and continued support. We wish you blessed Ramadan!

Download Your 2025 Statement via i-Get In Touch ("IGIT")

The Family Takaful Contribution Statement, Family Takaful Contribution Statement (Group) Investment-Linked Statement and Participant Individual Account Annual Statement (PIA) for year 2025 are now available in i-Get In Touch (iGIT). Login to view and download your statements under My Document.

Kindly clear your device’s cache and cookies to ensure smooth statement viewing and downloading process.

Please be informed that the Biro Perkhidmatan Angkasa (BPA) system is currently undergoing a  scheduled migration to enhance our services and improve your experience. 

The new system is expected to go live on 17th June 2025. During this transition period, you may experience longer processing times for registration and payment-related services. To ensure uninterrupted service and avoid potential delays, we strongly encourage all clients to use Credit Card or Debit Card as an  alternative payment method.

Thank you for your continued support. 

GETB’s Investment-Linked Funds Annual Report for the Year 2024 has been uploaded in the corporate website and our customer portal, i-Get In Touch (iGIT).

 You may obtain the document in our corporate website here. 

Alternatively, you can also view the same report via iGIT portal by following the path: My Portfolio > Reports & Updates

 If you have not registered as an iGIT user, and would like to enjoy the convenience of printing your own statement(s) and other services, register here. 

For more information on how to download the statement from iGIT, please refer to ‘How to Download Statements’. 

Should you require further clarification please contact our Customer Service Officer at 1 300 13 8338 or email us at i-greatcare@greateasterntakaful.com. 

The Family Takaful Contribution Statement, Family Takaful Contribution Statement (Group) Investment-Linked Statement and Participant Individual Account Annual Statement (PIA) for year 2024 are now available in i-Get In Touch (iGIT). Login to view and download your statements under My Document.

Kindly clear your device’s cache and cookies to ensure smooth statement viewing and downloading process.

Please be informed that the submission of new Direct Debit Authorisation (DDA) applications will be temporarily suspended effective from 16th January 2025 until further notice.

During this period, you are advised to enrol Credit Card/Debit Card as an alternative payment method via i-Get In Touch (iGIT) portal by following the steps outlined below. Existing DDA recurring billings will remain unaffected.

https://igetintouch.greateasterntakaful.com (i-Get In Touch) > My Service Request > Change Contribution Method > Select new contribution method as Credit Card

The Inland Revenue Board of Malaysia (IRB) introduced electronic invoicing known as e-Invoice for all commercial transactions by phases starting 1 August 2024

.e-Invoice is a digital representation of a transaction which allows businesses to electronically send invoices to IRB. This is in line with the Government’s focus on strengthening the digital services infrastructure and to digitalise tax administration.

As for Great Eastern Takaful Berhad, the self-billed e-invoice for certificate benefits payout has been implemented as the phase 1 approach, effective 1 August 2024. Given that the process will also require us to collect a certain mandatory supplier/customer information, hence, we shall reach out to you for the details soon.

In addition, please find our details below for your e-Invoicing purpose:

Should you require further information, feel free to click here to view our Frequently Asked Questions (FAQ).

Thank you.

We are pleased to announce that we have extended the Critical Illness (CI) coverage from 45 CI to 50 CI at NO additional cost.

The 5 new critical illnesses covered are as follows:

• Ebola Haemorrhagic Fever
• Severe Elsenmenger’s Syndrome
• Meningeal Tuberculosis
• Rabies
• Severe Haemophilia

The extension of critical illness coverage is applicable for the following current selling products and riders:

Effective 1 May 2024

Effective 22 July 2024

Click here to learn more about the List of Covered Critical Illness and here for the definition of the 5 new CIs.

Note: Terms and conditions apply. For more information, please contact your servicing Takaful Advisor.

We are pleased to announce that we have extended the medical treatments covered under the Great Eastern Takaful medical card.

The medical treatments covered are as follows:

1. Brachytherapy
2. Cryoablation
3. Gamma Knife
4. Hormone Therapy for cancer
5. Immunotherapy for cancer
6. Intensity Modulated Radiotherapy (IMRT)
7. Neutron Beam Radiation Therapy (NBRT)
8. Proton Beam Radiotherapy (PBRT)
9. Robotic Prostatectomy
10. Stem cells for Hematopoietic Cell Transplant for haematological malignancies
11. Targeted therapy for cancer
12. Deep Brain Stimulation (DBS)
13. JointRep (Cartilage scaffold for knee)
14. Vagus Nerve Stimulation (VNS)
    

Find out more about the above medical treatments here.

Notes:

• The list of advanced medical treatments above is non-exhaustive and subject to periodic revision by Great Eastern Takaful Berhad.
• The coverage is subject to certificate benefits with terms and conditions applied, given the medical condition is not pre-existing/non-disclosure/does not fall under certificate exclusion.
• Great Eastern Takaful Berhad medical plans cover the above treatment procedures and drugs that have been approved by the Ministry of Health (MOH), Malaysia and the Food and Drug Administration (FDA), United States. Any treatment or drug which is still under clinical research or trial will NOT be covered, and any external implantable prosthetic devices/appliances not limited to the above treatments will NOT be covered as per certificate exclusion.
• The advanced treatments listed above will be covered under Great Eastern Takaful Berhad medical plans only if they are deemed medically necessary and are justified by the treating physician to be the most optimal treatment in patient's best interest, subject to the terms and conditions as per outlined in the certificate document.
• For enquiries, please call our Customer Careline at 1300-13-8338, or email us at i-greatcare@greateasterntakaful.com.

Dear Valued Customer,

We are pleased to announce that effective 8 August 2020, Great Eastern Takaful Berhad (GETB) is introducing Great ID, a new single sign-in identity for our Customers.

With Great ID, you will adopt and use it to manage all your logins to access digital services and applications for both Great Eastern Takaful certificates and Great Eastern policies (if applicable).

All you need is to have a valid e-mail address to create your respective Great ID, which will replace your existing login ID for the current i-Get In Touch portal.

Click here to view steps to create Great ID for both existing and new users of i-Get In Touch.

You may also check out Great ID Frequently Asked Questions here.

For more info about i-Get In Touch, please click here.

Thank you.