Customer Satisfaction Survey

Thank you for choosing Great Eastern Takaful Berhad as your preferred Takaful Operator and giving us the opportunity to fulfill your Takaful needs.

Terima kasih kerana memilih Great Eastern Takaful sebagai Pengendali Takaful pilihan anda dan memberi kami peluang memenuhi keperluan Takaful anda.

Please help us serve you better by answering a simple survey based on your recent experience with us.

Sila memberi peluang kepada kami untuk berkhidmat dengan lebih baik dengan menjawab soal selidik tentang mutu perkhidmatan yang telah anda terima daripada kami baru-baru ini.

Fields marked with (*) are mandatory.

Ruang ditandakan (*) adalah wajib.

Full Name (as per IC)
Nama Penuh (seperti Kad Pengenalan) *

Contact No.
No. Telefon *

Example/Contoh: 0123456789

Email Address
Alamat e-mel *

Questionnaire / Soal selidik

1. How would you rate your overall experience with Great Eastern Takaful Berhad? Please rate on a scale of 1 (Extremely poor) to 5 (Extremely satisfactory).
Bagaimanakah anda menilaikan perkhidmatan Great Eastern Takaful secara keseluruhan? Sila nilaikan berdasarkan skala 1 (Paling kurang memuaskan) hingga 5 (Paling memuaskan).

Answer/Jawapan: *

1 2 3 4 5

2. How likely are you to recommend Great Eastern Takaful Berhad to a friend, family member or colleague? Please rate on a scale of 0-10, where 0-6 (Unlikely), 7-8 (Neutral), and 9-10 (Likely).
Apakah kemungkinan anda mengesyorkan Great Eastern Takaful kepada kawan-kawan, ahli keluarga atau rakan sekerja anda? Sila nilaikan berdasarkan skala 0-10, di mana 0-6 (Tidak mungkin) , 7-8 (Neutral), dan 9-10 (Mungkin).

3. In what areas would you like to see us improve?
Apakah aspek yang anda ingin kami tambahbaik?

Answer/Jawapan: *

Handling & response time / Masa pengendalian & tindak balas

Professionalism & attitude / Profesionalime & sikap staf

Language & communication skill / Kemahiran bahasa & komunikasi

Quality of feedback & solution provided / Kualiti tindak balas & rumusan

Others / Lain-lain

4. Please elaborate if you have selected “Others” to help us understand better or share any other comments you may have for our improvement. If none, please input "N/A".
Sila huraikan jika anda menjawab "Lain-lain" untuk kami memahami anda dengan lebih baik atau kongsikan komen lain untuk kami bertambahbaik. Jika tiada, sila masukkan "N/A".

5. Are you a Takaful Advisor?
Adakah anda Perunding Takaful?

Answer/Jawapan: *

Yes / Ya No / Tidak

6. What is the channel that you use to contact us?
Apakah saluran yang anda gunakan untuk menghubungi kami?

Answer/Jawapan: *

Email / Emel

Call / Panggilan telefon

Walk in / Berjumpa terus

Declaration/ Deklarasi

The information which you have provided in this form may be used by Great Eastern Takaful Berhad (the Company), its agents, and the related companies of the Company to keep you updated with important announcements, information and news about the Company, its products, services, promotions and offers from time to time. You may also withdraw your consent to any of the above communications by calling Customer Service Careline at 1-300-13-8338 or by writing to us at i-greatcare@greateasterntakaful.com. For more information on how the Takaful Operator processes your personal information, please visit our website to read the Privacy Notice.

Maklumat yang anda berikan di dalam borang ini mungkin akan digunakan oleh Great Eastern Takaful Berhad (Syarikat), ejen-ejennya, dan syarikat berkaitan Syarikat untuk memaklumkan anda pengumuman, maklumat dan berita penting mengenai Syarikat, produk dan khidmatnya, promosi dan tawaran dari masa ke semasa. Anda juga boleh menarik kebenaran untuk sebarang tujuan komunikasi di atas dengan menghubungi Talian Khidmat Pelanggan di 1-300-13-8338 atau menulis kepada kami di i-greatcare@greateasterntakaful.com. Untuk maklumat lanjut tentang bagaimana maklumat peribadi anda diproses, lawati laman web kami untuk membaca Notis Privasi kami.

Great Eastern Takaful Customer Satisfaction Survey

Customer Satisfaction Survey

Questionnaire / Soal selidik