1. Updated FAQ on medical repricing interim measures is now available.

 

2. We acknowledge the recent press statement issued by Bank Negara Malaysia regarding interim measures to address the contribution revisions for medical plans. As a responsible takaful operator, we take this matter seriously and remain committed to act in the best interests of our customers. These interim measures aim to provide our customers the flexibility to better navigate and manage their financials while preserving their medical coverage.

 

We understand the importance of keeping our customers informed and will provide updates as soon as new information becomes available.

 

In the meantime, we encourage you to click here for more details or contact our dedicated customer service line at 1300-13-8338 and press 6 after language selection, from Monday to Friday, 8.30am - 5.15pm (except Public Holiday) for further assistance.

 

3. Temporary Suspension of New Direct Debit Authorisation (DDA) Applications

Please be informed that the submission of new Direct Debit Authorisation (DDA) applications will be temporarily suspended effective from 16th January 2025 until further notice. Click here for more details.

 

4. Pay your contribution payment more easily and securely via i-Great In Touch (iGIT). We encourage all customers to use this payment method as preferred option and we strongly advise you not to make any payment through third parties. Click here for payment guide via iGIT. 

 

5. Biro Perkhidmatan Angkasa (BPA) System Migration in progress

The new system will go live on 17th June 2025. During this period, registration and payment services may experience longer processing times. Click here for more details.

marquee marquee marquee
Medical Sustainability Guide
Medical Sustainability Guide
i-Great Infiniti | Everlasting benefit for generations to come
i-Great Nova | High coverage hibah takaful plan for family with flexible term

Request support for customer with special needs

If you are experiencing any of the situation or condition mentioned below and need assistance, please do not hesitate to reach out to us. We are here to help in any way we can.

  • A person with disability or senior citizen
  • Facing financial hardship and difficulty in paying premium due to unexpected natural disaster, unemployment, loss of income/financial support
  • Has language limitation, difficulty using online portal/mobile application or unfamiliar with Takaful products

Customer Service Careline: 1300 13 8338

Email: i-greatcare@greateasterntakaful.com

To view / download "Request for Change - Vulnerable Customer Declaration Form", click here.