1. Medical Repricing Interim Measures 
Updated FAQ Available. Click here to read the updated FAQ or call us at 1300-13-8338 (press 6) for assistance. 

2. Temporary Suspension of DDA Applications 
Starting 16 January 2025, we have temporarily suspended new Direct Debit Authorisation (DDA) applications until further notice. Learn more.
 

3. Make Payments Easily via i-Get In Touch (iGIT)
Use iGIT to pay your contributions safely. Please avoid making payments through third parties.


4. Great Eastern offices and branches nationwide (except Sabah) will be closed
at 1:00 PM on 24/12/2025 (Wednesday) for the Christmas Holiday. Sabah branch will be closed from 8.30am to 5.15pm on 24/12/2025 (Wednesday). We will resume business as usual on 26/12/2025 (Friday). We apologies for any inconvenience caused.

5. We’re ready to assist 
Contact us anytime.

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Medical Sustainability Guide
Medical Sustainability Guide
The Great Journey | Right Assessment, Reasonable Care – Present and Future
i-Great Nova | High coverage hibah takaful plan for family with flexible term

Request support for customer with special needs

If you are experiencing any of the situation or condition mentioned below and need assistance, please do not hesitate to reach out to us. We are here to help in any way we can.

  • A person with disability or senior citizen
  • Facing financial hardship and difficulty in paying premium due to unexpected natural disaster, unemployment, loss of income/financial support
  • Has language limitation, difficulty using online portal/mobile application or unfamiliar with Takaful products

Customer Service Careline: 1300 13 8338

Email: i-greatcare@greateasterntakaful.com

To view / download "Request for Change - Vulnerable Customer Declaration Form", click here.

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  External Link Notification

This link will bring you to a third-party website which Great Eastern has no control ("3rd Party Website"). Any use of the 3rd Party Website will be subject to and any information you provide will be governed by the terms of the 3rd Party Website, including those relating to confidentiality, data privacy and security.

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