Make a critical illness claim

Make a claim on early-to-terminal major illnesses.

For official proof and verification, we would require you to submit the following documents for the type of claim you are making.

Document Requirements for Critical Illness Claim:

Forms	Additional information
Critical Illness Claim Form	Personal statement
Confidential Medical Certificate	Brain, nerve & muscle Related
Confidential Medical Certificate	Cancer
Confidential Medical Certificate	Heart related conditions
Confidential Medical Certificate	Other illnesses
Letter of Authorisation / Consent	To obtain further information
Family Claims - Document Checklist	Requirement checklist for family claims submission
Direct Credit Facility Form	-

Online submission

Hardcopy submission

1. i-Get In Touch (iGIT)

2. Your Great Eastern Takaful Agent

2. Customer Service Centre located at the Head Office

Head Office:
Menara Great Eastern
Mezzanine Floor
303 Jalan Ampang
50450 Kuala Lumpur

Click here to make an appointment

Operating Hours (Mondays to Fridays)
Customer Service : 8:30am to 5.15pm
Closed on Saturdays, Sundays and Public Holidays

You may refer to the below guides on how to use i-Get In Touch (iGIT) to submit your claims.

1. Online submission:

You may check your claims status by using the ‘My Claim’ function in i-Get In Touch (iGIT).

2. Hardcopy submission:

Upon filing a claim, you may check on the status of your submission in i-Get In Touch (iGIT).

Alternatively, you may email us at i-greatcare@greateasterntakaful.com.