Make a claim

Have a claim you want to make? Click here and Simply follow our step-by-step guide to submit your claim with Great Eastern Takaful.

For official proof and verification, we would require you to submit the following documents for the type of claim you are making.

Document Requirements for Critical Illness Claim:

1. Critical Illness Claim Form - Personal Statement
   
2. Confidential Medical Certificate (Brain,Nerve & Muscle Related)
   
3. Confidential Medical Certificate (Cancer)
   
4. Confidential Medical Certificate (Heart Related Conditions)
5. Confidential Medical Certificate (Other Illnesses)
   
6. Letter of Authorisation/Consent
7. Family Claims - Document Checklist
8. Direct Credit Facility Form

Once you have downloaded and completed the relevant claim forms, please submit the claim to us together with the required documents via i-Get In Touch (i-GIT) for assessment.

You may refer the following guide on how to use i-Get In Touch to do claim submission:-
Claim Form Submission Guide (PDF Guide).
Claim Submission (Video Guide).

We understand that you are keen to get a fast reply from us. Please note that every online submissions can now be tracked by using our Track & Trace function in the i-GIT for faster and easier claim submissions status.

Alternatively, you may also submit all the claims documents personally to our Customer Service Centre located at level 3 at the head office or the nearest branch to you.

Head office:
Great Eastern Takaful Berhad (916257-H)
Level 3 Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur

Check claim status

Once you have successfully submitted your claim in i-GIT, you may refer the following guide on how to use i-GIT to check claim status:-

• How to View Claims Status (PDF Guide)
• Check Claim Status (Video Guide)

Alternatively, you may check on the status of your submission by emailing us at i-greatcare@greateasterntakaful.com.