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Contact Us for Customer Service

At Great Eastern Takaful, we believe in building meaningful relationships with our customers and partners.
Contact us in person at the below address, via the phone, or visit us at one of our branches. We would like to hear from you.

Customer Service

Great Eastern Takaful Contact Us
For general line +603 4259 8338 8:30am to 5:15pm (Mon – Fri)
Great Eastern Takaful Contact Us
For Customer Careline 1 300 13 8338 Our enhanced Interactive Voice Response System (IVRS) is ready to assist you anytime. Please note that all calls will be recorded for quality improvement and training purposes.
mySalam Contact Us
For mySalam Careline 1 300 88 8938

Visit our Customer Service Centre at:
Menara Great Eastern 
Mezzanine Floor
303 Jalan Ampang
50450 Kuala Lumpur

Click here to make an appointment

Operating Hours (Mondays to Fridays)
Customer Service : 8:30am to 5:15pm
Closed on Saturdays, Sundays and Public Holidays

Great Eastern Takaful Mail
Corporate Website:
Mail to:
Great Eastern Takaful Berhad (916257-H)
Level 3 Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur

Department contacts

Customer Feedback Unit

Great Eastern Takaful Contact Us
+603 4259 8338 ext 8380/6392

Human Capital

Great Eastern Takaful Human Capital

For all HR related enquiries except for employment references / screening.

Great Eastern Takaful Human Capital

For all employment references/ screening related enquiries (by hiring institutions/ organisations).

Our Human Capital personnel will revert to you upon receiving such request. Please note that ‘Reference Template’ (applicable to financial institutions only) and written consent of the individual whom you are requesting for employment reference has to be provided before we can attend to such request. Employment reference will be provided to local financial institutions within 15 working days, or on a best effort basis to non-financial institutions and organisations that are based outside Malaysia, subject to compliance with any relevant statutory and / or regulatory requirements imposed on the Company at the material time.

Takaful Advisor

Branch Network Locations

Contact us

At Great Eastern Takaful, we want to hear from you. It’s really easy to get in touch with us, but if you have any questions – just click here and we’ll try and answer all your questions.

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