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Status of Application

  1. How do I check the status of my application?
    You can contact our friendly officers by calling 03-4259 8335 or email us at DirectChannelMarketing@greateasterntakaful.com

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Certificate Updates

  1. How can I check my certificates updates?
    You may check your certificate updates via the Customer Portal i.e. i-Get in Touch. You are advised to sign up for the service. Below are the steps to sign up as a User
    • Go to www.igetintouch.com.my
    • Click on “Sign Up Now” to start the registration process
    • Click “Accept” on terms & conditions page
    • Continue with the registration. The fields with (*) are mandatory to be filled up.
    • Click the “Submit” button.
    • Receives the pin mailer within 7 working days. You must enter the Member ID (which is your new NRIC number without hyphen) and password. Then click “Submit”
      Note: You must activate the account within 7 working days upon receipt of the said pin mailer
    • Click on “I AGREE” button, to agree to the terms and conditions
       
  2. How do I make changes to my personal details/certificate?
    You can mail the necessary forms to our head office:

    Great Eastern Takaful Berhad
    Level 3 Menara Great Eastern
    303 Jalan Ampang
    50450 Kuala Lumpur

    You may also drop the forms at any of our branches.

Appointment of Nominee

  1. How do I make a Nomination?
    You can appoint anyone of a sound mind to be a Nominee. Nomination can be done by filling up the Appointment / Change of Nominee Form.
    You may send the completed form to:

    Customer Service Department
    Great Eastern Takaful Berhad
    Level 3, Menara Great Eastern
    303 Jalan Ampang
    50450 Kuala Lumpur

    You may also drop the forms at any of our branches.

Reduction / Increased Basic Sum Covered

  1. Can I change the Basic Sum Covered of this plan?
    You can decrease your Basic Sum Covered by choosing from the 5 choices of coverage. The reduction in the Basic Sum Covered will take effect from next contribution due date. However, you cannot increase your Basic Sum Covered under this plan.
     

Lapse

  1. What happens if I do not pay my contribution?
    You are allowed up to thirty (30) days from the contribution due date to pay for your subsequent contributions. After the expiry of this Grace Period, your certificate will lapse if the amount left in PIA is less than or equals to zero.

Surrender

  1. Can I surrender this certificate?
    Yes, you can surrender your certificate by giving written notice to the Takaful Operator. Upon surrender, you should not expect to receive any value from the certificate. Nevertheless, the unutilised contribution from the PIA, and the unearned unallocated contribution from the Takaful Operator’s fund (if any) will be payable to you.

Reinstatement

  1. Can I reinstate my certificate for this plan?
    Yes, you can reinstate your certificate within three (3) months from the lapse date, with no underwriting required.
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