How can I check my certificates updates?
You may check your certificate updates via the Customer Portal i.e. i-Get in Touch. You are advised to sign up for the service. Below are the steps to sign up as a User
Click on “Sign Up Now” to start the registration process
Click “Accept” on terms & conditions page
Continue with the registration. The fields with (*) are mandatory to be filled up.
Click the “Submit” button.
Receives the pin mailer within 7 working days. You must enter the Member ID (which is your new NRIC number without hyphen) and password. Then click “Submit”
Note: You must activate the account within 7 working days upon receipt of the said pin mailer
Click on “I AGREE” button, to agree to the terms and conditions
How do I make changes to my personal details/certificate?
You can mail the necessary forms to our head office:
Great Eastern Takaful Berhad
Level 3 Menara Great Eastern
303 Jalan Ampang
50450 Kuala Lumpur
You may also drop the forms at any of our branches.
Can I change the Basic Sum Covered of this plan?
You can decrease your Basic Sum Covered by choosing from the 5 choices of coverage. The reduction in the Basic Sum Covered will take effect from next contribution due date. However, you cannot increase your Basic Sum Covered under this plan.
What happens if I do not pay my contribution?
You are allowed up to thirty (30) days from the contribution due date to pay for your subsequent contributions. After the expiry of this Grace Period, your certificate will lapse if the amount left in PIA is less than or equals to zero.
Can I surrender this certificate? Yes, you can surrender your certificate by giving written notice to the Takaful Operator. Upon surrender, you should not expect to receive any value from the certificate. Nevertheless, the unutilised contribution from the PIA, and the unearned unallocated contribution from the Takaful Operator’s fund (if any) will be payable to you.